Customer Contact and Library Officer

2 days ago

Elizabeth, Australia City of Playford Full time

Join Our Team as a Customer Contact and Library Officer

Are you looking for a new opportunity to showcase your amazing customer service skills and contribute positively to our Customer Contact and Library teams? We would love to hear from you

As a Customer Contact and Library Officer with the City of Playford, you will be in the heart of our operations and the face of our service. You will be responsible for providing assistance to connect customers with our organisation and you be focused on ensuring every interaction you have has a positive and lasting impression.

**What you’ll do**
- Be the friendly face of our Customer Contact and Library teams, forging meaningful and supportive connections with customers in person, by phone, or online.
- Juggle inquiries, requests, and feedback with good communication skills to navigate and resolve issues quickly.
- Embrace our digital systems and platforms, ensuring customer interactions are smooth.
- Be the go-to for our customers to find information on our extensive library collections, digital resources, spaces, programs, and activities.
- Maintaining composure and professionalism during peak periods to ensure that every customer feels valued and prioritized.
- Embracing teamwork and work in a fast-paced environment where your skills and dedication will contribute to an exceptional customer service experience.

**What you’ll bring to our team**
- A customer centric approach with a passion for working with our community.
- An openness to thinking outside the box and doing things differently.
- Excellent communication skills and the ability to juggle responsibilities.
- Charisma, innovation and fun to create a workplace where our team thrive, and success feels like a natural part of the journey.

**What’s in it for you**

Our team work hard together, but also celebrate together, learn together, and support each other. We care about what you achieve and want to get the best out of you. We embrace autonomy, diverse working styles and celebrate the uniqueness that every team member brings.

True casual employment opportunity

A real opportunity to make a difference in our community

Competitive and attractive hourly rates

**Ready to join our team?**

We value inclusion and diversity - if you require any reasonable adjustments during the recruitment process, please let us know.

Want to chat? Call Jess Degioia Manager - Customer Contact on **(08) 8256 0547**

**Applications close at 12:00pm noon on Monday 11 November 2024

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