Customer Support Officer

18 hours ago

South Wharf, Australia DCA Careers Full time

Ongoing casual position working across Monday to Friday - attractive hourly rate of $41.10 per hour + super
- Efficiently respond to infringement related enquiries and appeals on behalf of our clients
- Use your exceptional written communication skills to provide first class customer service
- Modern office located in South Wharf

The Role
As a Customer Support Officer, you will utilize your professional writing skills and strong attention to detail as you respond to customer queries via written correspondence in line with specific guidelines. You will need to clearly comprehend the customer's key issues and effectively personalize each response in order to drive satisfactory outcomes and reduce repeat correspondence.

**Your key responsibilities will include (but not limited to)**:

- Proactive management of written complex customer issues and/or complaints
- Liaising with Clients to obtain further supporting documentation such as subsequent officer reports, printouts, parking permit etc
- Ensuring all correspondence received is completed in accordance with the specific rules of the Client
- Assisting with other core department requirements such as call centre coverage.

**What we are looking for**:

- Proven superior written skills, with the ability to create professionally drafted letters utilising Council guidelines.
- Attention to detail - the ability to confidently address all written issues raised by drafting tailored and personalised responses in a logical, flowing format.
- Strong communication skills with a focus on first appeal resolution.
- The ability to investigate and make informed decisions.
- Well-developed negotiation, problem solving and decision making skills.
- The ability to identify and trouble-shoot potential workflow and/or procedural issues, and help drive the solution.
- Energetic and enthusiastic team player and an ability to work autonomously on a variety of tasks.
- Proven ability to follow Policies and Procedures
- Ability to prioritise work in order to meet strict deadlines and performance standards.
- Intermediate PC, keyboard and database skills.
- In-depth knowledge of relevant Local Government legislation, guidelines, processes and performance standards (is highly desirable)

Our Business
DCA Cities is an innovative technology provider with a specialist focus on, on-street parking management incorporating:

- Smart mobility sensor technology
- Digital permit technology
- Infringement issuing technologies, management and processing
- Specialist parking officers and intelligent patrol planning methodology
- Smart mobility data analytics

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
To apply, please submit a current version of your resume to our quoting reference number DCA/1706019.
DCA is committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

  • Customer Support Officer

    2 weeks ago

    South Wharf, Australia Orikan Full time

    **Introduction**: Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. We’re seeking a detail-oriented and customer-focused individual to join our South Wharf team as a Customer Support Officer - Correspondence. **Description**: About the Role As a key member of our Customer Support team, you will manage...

  • Customer Support Officer

    2 weeks ago

    South Wharf, Australia Orikan Full time

    **Introduction**: About Orikan **Description**: Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. We’re seeking a detail-oriented and customer-focused individual to join our South Wharf team as a Customer Support Officer - Correspondence. About the Role As a key member of our Customer Support team, you...

  • Customer Support Consultant

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Cutting - edge, market leading product - Permanent opportunity with market competitive salary - South Wharf modern office location with a subsidised onsite GYM The Company DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over...

  • Team Support Officer

    1 week ago

    South Wharf, Australia DCA Careers Full time

    Support in the development and upskilling of a team Correspondence team - Exciting career opportunity to advance leadership experience within our operational unit The Role DCA is offering a rewarding opportunity as Team Support Officer within our Correspondence team for an outstanding applicant to provide comprehensive support to Customer Support &...

  • Customer Success Manager- Research Office

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Customer Success Manager - Research Office Want to help develop products for an industry that creates world-changing products, including the pacemaker, the Blackbox flight recorder, ultrasound, Cochlear ear implant and Wi-Fi? If so, you might be ResearchMasters' next Customer Success Manager - Research Office? The Company ResearchMaster is a technology...

  • Ict Support Officer

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Full-time permanent opportunity in a growth-focused, industry leading organisation - Competitive salary package on offer - Based at our modern head office in South Wharf The Company DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation,...

  • Ict Support Officer

    18 hours ago

    South Wharf, Australia DCA Careers Full time

    Full-time permanent opportunity in a growth-focused, industry leading organisation - Competitive salary package on offer - Based at our modern head office in South Wharf The Company DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation,...

  • Customer Service Representative

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...

  • Customer Service Representative

    5 days ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...

  • Customer Service Representative

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $34.65 per hour plus super - Positions based at our amazing modern office based in South Wharf! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality solutions to customers...