Service & Warranty Administrator

7 days ago

Melbourne, Australia Metricon Full time

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.**

You will possess a calm nature with solution-based thinking. Work with our customers, manage their concerns and assist with questions regarding their Metricon Home
You may have a background in construction, or you may be working in a customer service role that requires an analytical yet positive attitude

Reporting to the Area Warranty Manager, your responsibilities will include:

- Assist customers regarding service and warranty related issues ensuring a seamless experience
- Monitoring the Service & Warranty inbox, ensuring all enquiries are followed up
- Scheduling of trades and suppliers including booking, confirmation and follow ups of Service and warranty tasks
- Investigating and information gathering relating to customer building contract enquiries
- Assist the Service & Warranty Team and with administration support and any adhoc requests

Metricon will offer you:

- Be supported by a Management Team that has a Culture Where You Matter
- Learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges
- Experience in a Customer Care role or similar and/or experience in a customer service-based or administration role
- A calm and experienced demeanour when dealing with sensitive client needs
- Trade background is an advantage
- Competent Microsoft Office suite computer skills, particularly in Word
- A genuine customer care mindset
- Expertise in managing customer expectations
- Active listening skills and great communication style
- Problem solving and prevention strategies
- Strong administrative skills
- Technically competent in using databases and CRMs
- Highly organised and excellent time management

**This role requires a national police check to be undertaken.**

12-Month Maternity Position - Dandenong based

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