Technical Service Representative

4 days ago

Sydney, New South Wales, Australia Solenis Full time $60,000 - $120,000 per year

Technical Service Representative

  • High impact, autonomous role
  • Technical and Soft skills capability
  • Work for a global industry leader and be based in Sydney
  • Attractive Salary

Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that Solenis Diversey supplies products and services.

About us

At Diversey-A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.

As an employee:

At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.

About the role:

This role is centered on delivering exceptional service across a wide range of industries. As a Technician Service Representative, you'll take a hands-on, customer-focused approach to supporting our operations in key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC)

Travel is a significant part of this role, so flexibility and reliability are essential.

Key responsibilities:

  • Conduct monthly customer service visits and respond to service calls, breakdowns, and repairs
  • Perform installations, preventative maintenance, and equipment refurbishments
  • Deliver customer training and ensure sign-off on installations and onboarding
  • Maintain accurate Safety Data Sheets (SDS) and serviceable Field Test Kits and toolkits
  • Monitor product usage and stock levels, reporting discrepancies to the State Manager
  • Build strong relationships with Store Managers, Area Coaches, and Regional teams
  • Address customer needs and complaints within defined timeframes
  • Support new store rollouts and ensure minimal disruption during installations
  • Attend in-house training sessions and adhere to company policies and safety standards

About you

  • Attention to detail and accuracy
  • Effective planning, prioritization, and execution
  • Independent thinker with sound reasoning and problem-solving skills
  • Self-motivated and able to work without supervision
  • Personable and collaborative team player
  • Skilled in client communication and relationship-building
  • Proficient in documentation and training delivery
  • Capable of conducting product application training

If you're passionate about service, thrive in a hands-on role, and enjoy working independently while making a real difference, we'd love to hear from you. Join a team that values professionalism, integrity, and continuous improvement.

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