Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Bapcor Limited Full time $50,000 - $70,000 per year

About AAD:

AAD specialises in the import, manufacture, wholesale of quality brake, clutch, suspension, cooling, engine and service products for both passenger and commercial vehicles. AAD supplies one of Australia's largest car part wholesale range. AAD do not sell to the public.

With a combined history of over 30 years, when you deal with AAD you know you are in good hands. Our people are some of the most experienced in the aftermarket, enabling AAD to regularly lead the way in product development and customer service. We strive to be the first choice for automotive wholesale solutions.

About Bapcor:

Bapcor is Asia Pacific's Leading Provider of Vehicle Parts, Accessories, Equipment, Service and Solutions. Some of our businesses are Burson, Autobarn, Midas, Baxters, JAS, AAD and Truckline, to name just a few.

The Role:

We are currently seeking a Customer Service Representative to join our team at the AAD, NSW site. Reporting to the Customer Service Team Leader, this role requires a confident and enthusiastic individual who is responsible for ensuring customer satisfaction and managing quality of product and service delivery.

  • Answering incoming calls and customer enquiries.
  • Receiving and processing orders on behalf of customers in an efficient and accurate manner.
  • Develop strong relationships with customers.
  • Logging lost sales and competitor information.
  • Assisting customers with freight issues.
  • General store cleaning and housekeeping.
  • General phone and email enquiries.
  • Handling complaints.
  • Liaising with Customer Service Team Leader and/or National Sales Manager on all matters in relation to customer service.

Your Skills & Experience:

  • 2+ years of direct sales experience.
  • Good understanding of sales and ability to communicate with a wide range of stakeholders.
  • Strong organisational and prioritisation skills.
  • Outstanding communication skills with the ability to communicate effectively across all levels of the organisation.
  • Ability to translate complicated technical language to a non-technical consumer.
  • Strong influencing and persuasion skills.
  • Strong PC literacy, MS Office (Word, Excel and PowerPoint)

Why work with us?

There are many opportunities to grow and develop within the business, we would love to take on a candidate who is keen to grow and develop with us - we invest in you On top of that, we are offering an attractive salary commensurate with experience, as well as an employee benefits program that is active across all businesses trading under Bapcor.

Bapcor is committed to diversity and inclusion and we love to see applicants from all different walks of life. So no matter who you are, if you believe you could be our next champion, then please do not hesitate to APPLY NOW

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