Concierge

Concierge | The Langham, Melbourne Excellence in every detail. Service beyond expectation.

About The Langham, Melbourne As Melbourne's premier five-star hotel, The Langham embodies a legacy of refined elegance, gracious hospitality, and unwavering commitment to delivering an exceptional guest experience. Renowned for its timeless sophistication and personalised service, The Langham sets the standard for luxury in the city.

The Role

We are seeking a Concierge to join our esteemed team in a pivotal role that shapes the experience of our guests. Working alongside our Chief Concierge, you will curate unforgettable, bespoke experiences that resonate with The Langham's standards of excellence.

This role requires an individual of impeccable professionalism, with the poise to anticipate and fulfil guest needs seamlessly. You are self-motivated, adaptable, and thrive in a fast-paced, collaborative environment. Exceptional communication skills and meticulous attention to detail are paramount.

Key Responsibilities

• Warmly welcome and personally assist guests, ensuring each interaction is marked by genuine care and sophistication

• Provide expert guidance on local attractions, bespoke experiences, and exclusive activities tailored to guest preferences

• Anticipate guest requirements through thorough review of arrival profiles and proactive service delivery

• Maintain comprehensive knowledge of The Langham's services and facilities to promote and enhance guest engagement

• Uphold the hotel's impeccable standards of presentation, cleanliness, and service excellence at all times

• Facilitate seamless communication and handover between shifts to maintain continuity of service

• Foster positive collaboration across departments to uphold a culture of teamwork and shared commitment to guest satisfaction

• Support additional hotel operations, including Front Office functions, as required

Skills & Experience

• Demonstrated success in a concierge or guest relations role within a luxury hotel environment is highly regarded

• Accreditation with Les Clefs d'Or is advantageous

• Deep commitment to delivering personalised, intuitive and memorable guest service

• Exemplary grooming and professional presentation consistent with luxury brand standards

• Outstanding interpersonal and communication skills, with fluency in computer applications including Microsoft Office

• Strong organisational skills with the ability to multitask and respond with agility

• Alignment with The Langham Hospitality Group's core values of genuine care, respect, and dedication

• Valid Australian work permit, visa, residency, or citizenship

What We Offer

• Competitive remuneration reflective of your skills and dedication

• Opportunities for professional development and career advancement within a prestigious global brand

• Complimentary staff meals, and generous discounts on dining and accommodation

• Access to exclusive complimentary stays at Langham hotels worldwide

• An inspiring, elegant work environment driven by passion and excellence

If you aspire to craft extraordinary experiences in a setting renowned for its grace and warmth, and you embody the spirit of 'Knowing Our Guests and Building Great Memories,' we invite you to apply.

Apply now to join The Langham, Melbourne.

Note on Presentation: Personal grooming and conservative hairstyles reflecting the highest standards of the luxury hospitality industry are essential throughout the recruitment process.

Equal Opportunity Employer The Langham, Melbourne celebrates diversity and inclusion, committed to providing equal employment opportunities to all applicants.