Concierge Supervisor

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

At The Ritz-Carlton, we inspire life's most meaningful journeys. Every day, our Ladies and Gentlemen create exceptional experiences, delivering genuine care and service that stays with our guests long after they depart.

We are seeking a Concierge Supervisor to join our team at The Ritz-Carlton, Melbourne. This role supports all aspects of Concierge operations, ensuring every guest enjoys a seamless, memorable, and personalised stay.

About the Role

As a Concierge Supervisor, you will:

• Oversee the day-to-day operations of the Concierge team, maintaining the highest levels of service and professionalism.
• Anticipate guest needs and provide tailored recommendations for dining, cultural experiences, transport, and special services.
• Build and maintain strong relationships with local partners and businesses to enhance guest experiences.
• Support and coach your team to consistently deliver Ritz-Carlton Gold Standards of service.
• Assist with check-in, check-out, and reservations when required, ensuring smooth operations across the front of house.
• Ensure VIPs and repeat guests receive personalised attention and recognition throughout their stay.

About You

• Experience in guest services, front office, or concierge operations (2 years preferred), or a degree in Hospitality/Business with a passion for luxury service.
• Exceptional knowledge of Melbourne's dining, culture, shopping, and attractions.
• Strong leadership and organisational skills, with the ability to inspire and guide a team.
• A warm, polished presence with genuine care for people and service excellence.
• Ability to remain calm under pressure and respond effectively in challenging situations.

Why Join Us

At The Ritz-Carlton, Melbourne, you will be part of a legacy of excellence. We offer world-class training, development opportunities, and the chance to craft unforgettable moments for our guests. Join a team where your dedication to service is celebrated and where you can truly bring our philosophy of Ladies and Gentlemen serving Ladies and Gentlemen to life.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.