Customer Experience Officer

2 weeks ago

Perth, Western Australia Environmental Water Solutions Pty Ltd Full time $104,000 - $130,878 per year

Do you love providing a great customer experience?

Are you looking to be part of a fun and supportive team?

If you answered yes then we may have the role for you

We are Complete Home Filtration, one of Australia's fastest-growing companies, awarded the 2024 WA Business News Business of the Year award And just recently, we got Great Places to Work Certified 2025/2026.

We are now looking for a Customer Experience Officer to join our Filters Team and be the key to our premium customer experience. You'll need strong communication and organisational skills, to ensure a seamless and delightful experience for our customers

About the role…

As a Customer Experience Officer, working in a supportive team, your main focus will include:

  • Engaging with customers acrosscalls, emails, and text messages to schedule upcoming filter replacements, ensuring they continue to enjoy the benefits of clean, healthy water.
  • Advising customers on suitable subscription plans and payment options, guiding them to the best solution for their needs.
  • Processing payments accurately and securely, handling transactions with a high degree of professionalism.
  • Supporting the inventory team to coordinate and confirm the on-time delivery of filter replacements.
  • Maintaining data integrity by accurately managing customer information across a range of systems.

About you...

We're looking for a new team member who genuinely loves helping people and thrives on being organised. You'll be a perfect fit if you have:

  • A Knack for Customer Service: You have experience managing a steady flow of customer interactions and enjoy the challenge.
  • A Natural Way with Words: You're a clear, friendly, and professional communicator, whether you're on a call, writing an email, or sending a text.
  • An Eye for the Details: You believe that getting the small things right is crucial and you pride yourself on your accuracy.
  • Confidence with Technology: While direct experience with CRMs or payment systems is a big plus, your ability to quickly learn new systems is what truly matters.
  • A Drive to Succeed: You are motivated by goals and enjoy contributing to team targets and KPIs.

If you have relevant industry experience (like plumbing, water filtration, or utility operations), you'll be able to hit the ground running.

If you love to work with an amazing team, we encourage you to APPLY NOW

At Complete Home Filtration, opportunity knows no bounds. No matter your identity or background, if this role sparks excitement for your daily work, we encourage you to apply. We're committed to building diversity in our workforce, understanding its vital role in our business success. As an equal opportunity employer, we welcome applications from all.

  • Sap Developer

    1 week ago

    Perth, Western Australia Škoda Auto Customer Experience Full time

    Join to apply for the SAP Developer (m/w) role at Škoda Auto Customer Experience.Competitive salary (including 13th month salary and yearly bonus)5 weeks of vacationFlexible working hours within a hybrid model - home office / choice of work location (Prague or Mladá Boleslav)Pensions contribution of 1900 Kc per monthPluxee card for leisure...

  • Customer Experience Officer

    1 week ago

    Perth, Western Australia Persolkelly Full time

    Be the first point of contact for enquiries, comments, and issues within this local Government department.**Customer Experience Officer - Local Government****Location- Perth CBD****Payrate- $35+super per hour****Hours- Full time M-F 38 hours per week****Duration- 12 weeks****Start date- ASAP****Role purpose**Be the first point of contact for enquiries,...

  • Customer Experience Officer

    1 week ago

    Perth, Western Australia Hudson Australia Full time

    Full Time Permanent RoleFull Training ProvidedWestminster Location with Parking onsiteAre you an experienced customer service professional who enjoys exceeding customer expectations by understanding their needs through building strong relationship? Do you have experience in providing support with products and services? Our client, an industry leader in the...

  • Customer Experience Officers

    2 weeks ago

    Perth, Western Australia Capital Transport WA Full time $60,000 - $80,000 per year

    We are seeking highly motivated Customer Experience Officers to join our Taxi Trucks and Customer Experience Departments. There is opportunity for a permanent and Casual positions that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment....

  • Customer Experience Design Officer

    1 week ago

    Perth, Western Australia Persolkelly Full time

    Our client is looking for a talented Customer Experience Design Officer to capture, measure and improve their customers' experience.**Customer Experience Design Officer**PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...

  • Senior Customer Experience Officer

    5 days ago

    Perth, Western Australia beBeeCustomerService Full time $86,439 - $92,495

    Job TitleA Senior Customer Service Officer is responsible for delivering exceptional customer experiences across various touchpoints.Key Responsibilities:Provide exceptional customer service to clients and stakeholders.Manage finance functions, including cash handling and reconciliation.Offer advice and assistance on registration policy and...

  • Customer Experience Officer

    1 week ago

    Perth, Western Australia City Of Perth Full time

    **$62,778 per annum plus super.****Full-time, maximum term opportunity for up to six months.**The City of Perth is an ambitious Local Government. To achieve our ambitions, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.Reporting to the Team Leader Customer Experience, this position will...

  • Customer Experience Administrator

    1 week ago

    Perth, Western Australia beBeeCustomerSupport Full time $29,936 - $33,940

    Client Service Officer Job DescriptionAs a Client Service Officer, you will provide administrative support in an office environment. You will work with a dynamic team to deliver exceptional customer experiences.The ideal candidate will have:Proven customer service experienceAdministrative/BOH processing experienceExcellent communication and technical...

  • Customer Experience Specialist

    2 weeks ago

    Perth, Western Australia beBeeCommunications Full time $77,040 - $82,454

    Job Title: Communications Centre OfficerWe are seeking a highly skilled and customer-focused individual to excel in our dynamic team as a Communications Centre Officer. Our ideal candidate will possess exceptional communication skills, a customer-centric mindset, and the ability to work towards performance targets.Key Responsibilities:Deliver outstanding...

  • Customer Experience Representative

    1 week ago

    Perth, Western Australia beBeeIndustry Full time $60,000 - $90,000

    Job OverviewWe are seeking a skilled and motivated Customer Experience Representative to join our team. This role will be responsible for managing customer order entries, client accounts, and providing excellent support to customers.The ideal candidate will have strong communication skills, a warm and approachable manner, and experience working in a...