Customer Experience Agent

1 day ago

Perth, Western Australia TSA Group - Australia Full time $45,000 - $60,000 per year

What You Need to Know About Your New Role

  • Training:
    Receive paid training in a supportive environment.
  • Helping Customers:
    Use self-service portals to help you and your customers resolve their enquiry
  • Building Connections:
     Make every customer feel valued and heard with genuine connections
  • Customer Care:
     Deliver top-notch service in every interaction, leaving customers happy and satisfied.
  • Start Dates:
    Multiple start dates over the next few months
  • Roster:
    Work a rotating roster, between 7am - 7pm Monday to Saturday.
  • Location:
     100% in office role at 31 Troode St, West Perth
  • Roster:
    6 week full-time training, Part-time roster working 4 days per week, with Mondays, Tuesday & Friday being fixed rostered days to make up 30 hours

What We're Looking For:

  • Communication:
     Excellent communication skills
  • Integrity:
     Respectful, open, honest, and authentic
  • Tech-Savvy:
     Navigate multiple systems easily and communicate effectively
  • Driven and Resilient:
     Open to change and challenges
  • Big Heart:
     Passion for people and prioritising customer care

Why You'll Love Working with Us

  • #TSAWays
    : Join a unique culture that's all about growth, recognition, and fun
  • Career Growth
    : Climb the ladder with opportunities for internal progression.
  • Great Training
    : Enjoy full training with ongoing coaching and development.
  • Recognition
    : We celebrate our people with vibrant and rewarding programs.
  • Supportive Team
    : Be part of a fun, friendly, and supportive team.
  • Flexible Schedule
    : Experience a healthy work environment with a flexible schedule.
  • Probation
    Incentive:
    Earn a bonus $500 once you pass your probation

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact for assistance.

Join Us

At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we'd love to hear from you Apply now and start an exciting 6-week journey with us

Check out the links below or just press that apply button and we'll show you everything

  • Website
    : TSA Group
  • Instagram
    : tsa_group_
  • LinkedIn
    : TSA Group Australia

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process, and legitimate communication will come from official TSA Group email addresses (e.g., ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

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