Customer Service

Yarra Park – Car Park Customer Service Attendant - Event Day

Want to be part of the MCG Casual Customer Service Attendant Event Day team working in the Yarra Park Precinct?

• Are you genuinely passionate about providing great customer service?
• Service focused and exciting environment
• This is an opportunity to join an iconic organisation
• Nominated as Best Employer through Insync for 2024 and Finalist for Financial Review 'Great Places to Work' for 2025

The Melbourne Cricket Club has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world – the Melbourne Cricket Ground (MCG).  The MCG is host to more than 70 major events annually, attracting over three million patrons and visitors. Exceptional customer service plays a crucial role in providing a memorable experience to all visitors.

We are looking for enthusiastic car park customer service attendants who are friendly, passionate about the MCG, Melbourne and our sporting culture to work as Customer Service Attendants in Yarra Park precinct.

To be successful in this role, it is essential that you have:

• Previous experience providing excellent service and/or in an event operations role.
• High quality verbal communication skills and high standards of personal presentation.
• The capability to direct traffic and park vehicles (this role is based in the Yarra Park)
• The ability to work in a range of locations across the precinct including outdoors in Yarra Park within the car park or G-Train locations.

To ensure the MCC can meet its staffing requirements for every event, it is essential that you can meet all of the following requirements:

• Be available to work a minimum of 30 events offered during the calendar year (1st January – 31st December) inclusive of eight (8) Marquee events.
• Are over the age of 18 by 22 October 2025.
• Be available to attend an interview between 2:00pm and 6:00on on 9 October 2025.
• Be available to complete induction session and car park training in the evening of 22 October 2025.
• Be available for on job training on 18 December 2025.

For a more detailed description of the role please refer to the position description link on this page.

If you believe you have what it takes to work with the MCC team, please apply by clicking on the "Apply" tab on this page and register your details. Simply upload your current resume and cover letter highlighting your customer service experience and complete the online questionnaire.

Due to the large volume of interest in these positions, we do not provide individual feedback on shortlists and unsuccessful applicants. Only shortlisted applicants will be invited to attend an interview.

Application close on 28 August 2025. This ad maybe withdrawn prior to the closing date depending upon the volume of applications received.

***Please note, agency submissions will not be considered for this position***

The Melbourne Cricket Club is committed to creating a diverse, inclusive, and welcoming working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, First Nations, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact the People & Culture Team on or call if this is your preferred method of communication. (No applications will be accepted via this mailbox. All  applications need to be submitted through our online system via the ad application).

To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID-19 vaccine or provide evidence of a lawful exemption. The MCC will discuss the exemption & your personal circumstances with you.

The MCC is committed to providing a safe and welcoming environment for everyone including children & young people and has zero tolerance to child abuse and harm.

As part of our pre-employment checks, this role is subject to relevant background checks including National & International police checks, right to work in Australia & Victorian Working with Children checks.

Position Description