Customer Service

2 weeks ago

Melbourne, Victoria, Australia Vertex Fabrics Full time $104,000 - $130,878 per year

Vertex is a proudly Australian-owned wholesale supplier of premium window furnishing fabrics and components. Backed by one of the world largest manufacturers, we're riding an industry boom and expanding our distribution network across Australia and New Zealand. With outstanding staff retention and a team-first culture, we offer a career pathway you can grow with—and a product you'll be proud to represent.

Role Overview

As our Customer Service Officer, you'll be the linchpin between our clients, warehouse, and operations teams—ensuring every order and inquiry is handled promptly and professionally. You'll work closely with business developers as we continue to scale, contributing to our reputation for exceptional service.


Qualifications & Experience


• Advanced proficiency in Microsoft Office (Excel, Outlook)


• Strong verbal and written communication skills, confident and articulate


• Exceptional attention to detail with a "get-it-done" mindset


• Proven ability to work effectively within a team environment


• Solid experience with CRM systems, inventory management tools, and WooCommerce


Key Responsibilities


• Maintain and elevate our high customer-service standards


• Support the Operations Manager and Warehouse Manager in daily tasks


• Respond to internal and external inquiries and process customer orders promptly


• Conduct outbound calls to prospective customers, building new relationships


• Accurately update the CRM and manage online orders in a timely manner


Your Qualities


• Positive, can-do attitude


• Highly reliable with a strong work ethic


• Collaborative team player committed to professional customer service


What We Offer


• Outstanding working conditions in a modern facility


• Immediate start with structured, long-term career growth


• The chance to join a dynamic team during a period of rapid expansion

Ready to take your customer-service career to the next level? Submit your resume and cover letter today to join Vertex's growth journey.

We look forward to meeting you

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