Customer Service
2 days ago
About the role
We are seeking an experienced Customer Service professional (specialising in Outbound Sales) to join our dynamic team at Martin and Pleasance (M&P) in our Port Melbourne office. This full-time, on-site role will be responsible for providing exceptional customer service to our valued clients while generating sales and taking orders. You will be part of a team reporting to our Customer Service Manager.
What you'll be doing
- Responding to customer enquiries via phone and email and providing knowledgeable and friendly assistance.
- Processing orders and managing customer accounts with accuracy and efficiency.
- Providing sales support by identifying customer needs and recommending relevant products and services.
- Conducting outbound sales calls to generate orders.
- Maintaining detailed records and documentation to support customer interactions.
- Contributing to the continuous improvement of customer service processes and procedures.
- Assisting with general administrative tasks as required.
What we're looking for
- Proven experience in a customer service support role, ideally within the natural health industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and decision-making skills, with a proactive and adaptable approach.
- Knowledge in using relevant software and systems, including CRM and order management tools.
- A commitment to delivering a high standard of customer service and achieving sales targets.
- Relevant qualifications or certifications in homeopathy/naturopathy are beneficial but not essential.
- A team player.
What we offer
At Martin and Pleasance', we are committed to providing a supportive and inclusive work environment that enables our employees to thrive. We offer a competitive salary and opportunities for professional development. We are close to the CBD and have free, off-site parking.
About us
Martin and Pleasance' is a leading provider of high-quality health and wellness products, with a strong focus on exceptional customer service. Established in Port Melbourne over 50 years ago, we pride ourselves on our commitment to innovation, sustainability, and the wellbeing of our community.
If you're excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now by including your resume, a relevant cover letter and complete the questions.
M&P will manage the recruitment process directly and no recruitment agencies will be considered.
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