Customer Service

9 hours ago

Melbourne, Victoria, Australia Aggreko Full time $60,000 - $80,000 per year

We're the global leader in providing energy solutions that help businesses grow and communities thrive.  

We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.  

We're looking for a Customer Success Representative Administrator to join our team in Braeside, Victoria, and help us run the customer centre effectively in order to increase customer satisfaction, loyalty and retention.

Why Aggreko? Here are some of the perks and rewards.

  • Flexible, hybrid working arrangements
  • Competitive compensation and bonus program
  • A range of career development opportunities
  • Paid training programs and tuition reimbursement
  • Safety-focused culture
  • Community volunteering program

What you'll do:

  • Handle incoming customer calls to address equipment, service, or contract issues
  • Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner
  • Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process
  • Ensure the accuracy and efficiency of contacts and customer / job data
  • Contracts management into Aggreko system
  • Issue accurate and timely the customer invoices on a daily, weekly and monthly basis
  • Work in the Braeside office Monday to Wednesday and from home Thursday and Friday - 8:30am – 5:00pm, with some flexibility occasionally required

To thrive in this role, you'll have the following skills and experience:

  • Proven experience as a Customer Service Representative or Customer Service Administrator, ideally in an office or corporate setting
  • Strong PC literary in a Microsoft environment, ideally also having ERP system experience
  • Proven customer focus with a strong sense of urgency for creative solutions
  • Excellent communication and inter-personal skills
  • Have a collaborative style with a decisive, results-oriented approach
  • Excellent problem solving and time management skills, able to self-direct and self-manage
  • The drive to further develop your skills and progress your career within the team
  • Have a good home office set up to meet the requirements of the role

If you're ready to take on a challenging yet rewarding role in a dynamic environment, apply now to be a part of our dedicated team at Aggreko.

Join us. Bring your energy. Grow your career.

#LI-JG1

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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