Customer Service

2 days ago

Melbourne, Victoria, Australia Carpet Call – VICSA Full time $60,000 - $80,000 per year

About the role

Carpet Call, a leading provider of premium flooring solutions, is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service & Warranties Representative. In this full-time role, you will be responsible for delivering exceptional customer service and handling all aspects of our product warranties, ensuring our valued clients receive the best possible support.

What you'll be doing

  1. Providing prompt and efficient resolution to customer inquiries, complaints and concerns related to our products and services
  2. Processing and managing product warranties, including inspections, authorisations and coordinating repairs
  3. Maintaining accurate records and documentation of all customer interactions and warranty claims
  4. Collaborating cross-functionally with our sales, installation and operations teams to ensure seamless customer experiences
  5. Identifying opportunities for process improvements and contributing to the enhancement of our customer service protocols
  6. Adhering to all company policies, procedures and quality standards to uphold our reputation for excellence

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably within the home improvement or retail industry ( Is required)
  2. Excellent communication and interpersonal skills, with the ability to effectively liaise with customers, contractors and internal stakeholders
  3. Strong problem-solving and analytical skills to efficiently handle complex customer inquiries and warranty claims
  4. Proficient in using customer relationship management (CRM) systems and Microsoft Office suite
  5. Demonstrated attention to detail and a commitment to providing high-quality service
  6. A collaborative and proactive mindset, with a genuine passion for delivering exceptional customer experiences

What we offer

At Carpet Call, we are committed to the growth and development of our employees. In this role, you will have the opportunity to expand your skills and contribute to the continued success of our business. We offer a competitive salary, comprehensive benefits package, and a positive, supportive work environment that fosters teamwork and innovation.

About us

Carpet Call is a leading provider of premium flooring solutions, serving residential and commercial clients across Victoria and South Australia. With over 50 years of industry experience, we are known for our exceptional product quality, professional installation services and unwavering commitment to customer satisfaction. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity to be our next Customer Service & Warranties Representative

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Customer Services

    1 day ago

    Melbourne, Victoria, Australia The Everleigh Group Full time $60,000 - $80,000 per year

    Customer Services & Office ManagerNavy Strength Ice Co. (NSI) – Fawkner, MelbourneAbout UsAt NSI, we put People Before Drinks. As a hospitality-focussed company, our philosophy is built on Integrity, Authenticity, Quality, Consistency, and Excellence. We're passionate about hospitality in its truest sense—selfless service, strong relationships, and...

  • Customer Service

    1 day ago

    Melbourne, Victoria, Australia Aggreko Full time $60,000 - $80,000 per year

    We're the global leader in providing energy solutions that help businesses grow and communities thrive.  We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.  We're looking for a Customer Success Representative Administrator to join our team in Braeside, Victoria,...

  • Customer Service

    1 day ago

    Melbourne, Victoria, Australia MacDon Australia Pty. Ltd. Full time $60,000 - $80,000 per year

    Purpose and ScopeAs Customer Service / Inside Sales Coordinator, the successful candidate will be responsible for supporting and growing sales within MacDon's Australian dealer network. This position is based at the Derrimut office in Victoria, Australia.Responsibilities:The following are the main job responsibilities and priorities that this position must...

  • Customer Service

    1 day ago

    Melbourne, Victoria, Australia Calibre Clothing Full time $45,000 - $60,000 per year

    About CALIBREFounded in 1989, CALIBRE has surpassed 35 years as Australia's benchmark for elevated menswear.CALIBRE's obsessive focus on creating exceptional product, has solidified our place as the destination for wearable, contemporary pieces that stand the test of time. Since opening our first boutique in Chapel St, Melbourne. CALIBRE has grown its...

  • Customer Service

    2 days ago

    Melbourne, Victoria, Australia Red Energy Full time $60,000 - $80,000 per year

    Join the Award-Winning Team at Red EnergyAre you ready for a career change? We are Red Energy, an are Australian-owned company with over 1.5 million customers, and we are looking for passionate individuals to join our award-winning customer service team. We've earned 14 consecutive Canstar Blue Awards for customer satisfaction, and we're looking for someone...

  • Customer Service

    2 days ago

    Melbourne, Victoria, Australia Melbourne Cricket Club Full time $40,000 - $60,000 per year

    Yarra Park – Car Park Customer Service Attendant - Event DayWant to be part of the MCG Casual Customer Service Attendant Event Day team working in the Yarra Park Precinct?Are you genuinely passionate about providing great customer service?Service focused and exciting environmentThis is an opportunity to join an iconic organisationNominated as Best Employer...

  • Customer Service

    2 days ago

    Melbourne, Victoria, Australia Robert Half Full time $60,000 - $90,000 per year

    About the CompanyOur client is a global leader in specialty solutions, with a strong presence across Australia and a reputation for delivering high-quality products and exceptional customer experiences. With a focus on innovation, care, and collaboration, they partner with customers across diverse industries to provide tailored solutions.The RoleAs the key...

  • Network Services Officer

    1 day ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - EchucaJob Description SummaryService Stream's Maintenance Division is currently seeking a Civil Maintenance Worker to join our growing team.About the RoleCivil Maintenance Worker will safely deliver the physical field aspects of planned and reactive water & wastewater maintenance, and minor projects under the direction of the Area...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...