Booking Centre Agent
1 day ago
About Us
Apex Radiology, part of the Integral Diagnostics (IDX) Group, is a leading provider of medical imaging services, with over 2,700 dedicated professionals across more than 150 locations in Australia and New Zealand.
In Western Australia, we deliver high-quality diagnostic imaging to both public and private healthcare sectors, supporting better patient outcomes every day.
About the Opportunity
We're looking for a Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. On a permanent basis either full-time and part-time options available.
As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.
Your Day-to-Day Responsibilities Include:- Answering incoming calls with warmth and professionalism
- Scheduling appointments efficiently, ensuring optimal use of booking slots
- Providing patients with clear information on scan preparation, costs, and concession eligibility
- Processing patient referrals and coordinating with internal clinical teams
- Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
- Maintaining accuracy in patient data entry and handling confidential information with care
- A strong 'patient-first' approach with excellent customer service skills
- Confident communicator who is calm, compassionate, and solutions-focused
- High level of attention to detail, especially in administrative and data entry tasks
- Comfortable using multiple digital platforms and booking systems
- Experience in a medical or allied health administration setting (radiology experience highly regarded)
- Ability to thrive both independently and in a team environment
- A secure, permanent position in a professional and supportive team
- Flexible work options (FT or PT) to suit your lifestyle
- Free onsite parking and subsidised uniforms
- Access to our THRIVE Wellbeing Program supporting your mental, physical, and financial wellness
- Ongoing training and professional development opportunities
- Discounted medical imaging services and access to our Employee Assistance Program (EAP)
- Modern facilities and a purpose-driven culture focused on making a real difference in healthcare
- Fitness Passport benefits
- Paid Parental Leave
- Salary Sacrifising & Novated Leasing
- Flare App
- Social Connections & Giving Back programes
Apply via seek or our candidate portal.
Have questions? We're here to help:
Emma Butler -
We are proud to be an inclusive employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
Join us in shaping a healthier future-one patient at a time.
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