Booking Centre Agent

1 day ago

Perth, Western Australia Apex Radiology Full time $104,000 - $130,878 per year
Booking Centre Agent - O'Connor
About Us

Apex Radiology, part of the Integral Diagnostics (IDX) Group, is a leading provider of medical imaging services, with over 2,700 dedicated professionals across more than 150 locations in Australia and New Zealand.

In Western Australia, we deliver high-quality diagnostic imaging to both public and private healthcare sectors, supporting better patient outcomes every day.

About the Opportunity

We're looking for a Booking Centre Agent to join our friendly team at Apex Radiology in O'Connor. On a permanent basis either full-time and part-time options available.

As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience. If you're someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we'd love to hear from you.

Your Day-to-Day Responsibilities Include:
  • Answering incoming calls with warmth and professionalism
  • Scheduling appointments efficiently, ensuring optimal use of booking slots
  • Providing patients with clear information on scan preparation, costs, and concession eligibility
  • Processing patient referrals and coordinating with internal clinical teams
  • Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
  • Maintaining accuracy in patient data entry and handling confidential information with care
What We're Looking For
  • A strong 'patient-first' approach with excellent customer service skills
  • Confident communicator who is calm, compassionate, and solutions-focused
  • High level of attention to detail, especially in administrative and data entry tasks
  • Comfortable using multiple digital platforms and booking systems
  • Experience in a medical or allied health administration setting (radiology experience highly regarded)
  • Ability to thrive both independently and in a team environment
What We Offer
  • A secure, permanent position in a professional and supportive team
  • Flexible work options (FT or PT) to suit your lifestyle
  • Free onsite parking and subsidised uniforms
  • Access to our THRIVE Wellbeing Program supporting your mental, physical, and financial wellness
  • Ongoing training and professional development opportunities
  • Discounted medical imaging services and access to our Employee Assistance Program (EAP)
  • Modern facilities and a purpose-driven culture focused on making a real difference in healthcare
  • Fitness Passport benefits
  • Paid Parental Leave
  • Salary Sacrifising & Novated Leasing
  • Flare App
  • Social Connections & Giving Back programes
How to Apply

Apply via seek or our candidate portal.

Have questions? We're here to help:

Emma Butler -

We are proud to be an inclusive employer and strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Join us in shaping a healthier future-one patient at a time.

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