Guest Service Agent

4 days ago

Perth, Western Australia Pan Pacific Perth Full time $40,000 - $60,000 per year

About Pan Pacific Perth

At Pan Pacific Perth, we empower our associates to grow and develop their skills. We offer a diverse, inclusive environment and various career opportunities. Our strategy focuses on creating a safe workplace aligned with our core values, recognising that our team's talent is key to our success.

About the Role

We are looking for a Part-Time Guest Service Agent to join our Front Office team.

Reporting to the Front Office Manager, in this role you will:

  • Answer phone calls and emails professionally, adhering to LQA standards while providing efficient service to all guests
  • Stay informed about daily hotel events, promotions and departmental operating hours to assist guests effectively
  • Collect necessary guest room information during check-in and maintain knowledge of third-party bookings for seamless service
  • Program and issue room keys with appropriate access, ensuring accurate processing of charges and guest billing
  • Support other hotel departments during peak periods, assisting with group arrivals and departures as needed

About You

  • Over 1 year of experience in a fast-paced hospitality environment, including 1 year in a hotel front office environment
  • Opera software for hotel management experience preferred
  • Exceptional attention to detail and the ability to create memorable experiences for our guests
  • Knowledge of Microsoft Office Suite and proficiency in modern technology

Benefits

  • Discounted staff parking
  • Complimentary meal whilst on shift
  • 50% discounted food and beverages across all Oceania properties
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties

About our process

At Pan Pacific Perth, we are committed to hiring individuals who not only align with our core values but also meet the specific requirements of each role. Only candidates selected based on their skills and suitability for the role will be shortlisted for an interview.

As part of our recruitment process, various checks may be conducted to ensure applicants' fit, including medical assessments, due diligence checks, right to work verification, and reference checks.

Supporting a Diverse Workforce

Pan Pacific Perth is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.

If you are passionate about driving a strong culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then APPLY NOW. If you would like to find out more about what Pan Pacific Hotels Group has to offer, follow the link to our page 

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