Customer Service Consultant Full Time

1 week ago

Perth, Western Australia H&R Block Limited Full time $40,000 - $60,000 per year

Client Service Consultant – Contact Centre (Full Time)

Based in Morley, W.A. | Join Australia's Largest Tax Agent

Do you love speaking with people, solving problems, and making someone's day a little easier?

If you're someone who takes pride in delivering excellent service and thrives in a fast-paced, team-driven environment, we'd love to hear from you.

About Us

At H&R Block, we're proud to be Australia's leading tax services provider. Every year, we help millions of individuals and small businesses navigate tax season with confidence. Our reputation is built on trust, expertise, and people, and that starts with our incredible Client Service Centre Team based in Moonee Ponds.

About the Role

We're looking for confident and capable Customer Service Representatives to join our Client Service Centre Team, in a full time capacity.

You'll be speaking with clients over the phone, for both inbound and outbound calls, to book appointments, provide helpful information, and make sure they feel supported every step of the way. Outbound calls are only warm calls to existing customers, to remind them to book in. There is no cold calling involved.

This is a full-time role based at our Morley Client Service Centre, conveniently located next to the Galleria Shopping Centre with easy access to public transport.

Your role will involve

* Answer inbound calls from clients wanting to book appointments for their tax return

* Make friendly outbound calls to remind existing customers it's tax time

* Build rapport quickly and guide customers to the right time, place, and person

* Accurately update client information in our systems

* Hit your KPIs, and enjoy the rewards that come with it

* Collaborate with your team and support each other during peak times

* Stay compliant with our procedures and privacy standards

What We're Looking For

* Proven experience in customer service (call centre experience a bonus)

* Strong verbal and written communication skills

* Comfortable using computer systems and following established processes

* Confident, calm under pressure, and solutions-focused

* Motivated to achieve targets, but always with a client-first mindset

* Able to work within a rotating roster (released at least two weeks in advance)

* A positive team player who genuinely enjoys connecting with people

What We Offer

* Attractive salary package

* A role with purpose, involving the supporting of Australians at a critical time of year

* Supportive and inclusive team environment

* Ongoing training and development

* Onsite leadership and mentoring

* Convenient location in Morley close to shops

* No cold calls, all clients are existing and familiar with our services

* The chance to work for a trusted national brand with a long-standing reputation

Ready to Take the Next Step?

If you're ready to be part of a team that values professionalism, positivity, and people, this is your moment.

  • Customer Service Consultant Full Time

    1 week ago

    Perth, Western Australia H&R Block Australia Full time $40,000 - $60,000 per year

    Client Service Consultant – Contact Centre (Full Time)Based in Morley, W.A. | Join Australia's Largest Tax AgentDo you love speaking with people, solving problems, and making someone's day a little easier?If you're someone who takes pride in delivering excellent service and thrives in a fast-paced, team-driven environment, we'd love to hear from you.About...

  • Full Time Customer Service

    5 days ago

    Perth, Western Australia Telstra Full time

    **Employment Type**:Permanent**Closing Date**:27 Mar 2025 11:59pm**Job Title**:Full Time Customer Service & Sales Consultant MIDLAND**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Full Time Customer Service

    1 week ago

    Perth, Western Australia Telstra Full time

    **Employment Type**:Permanent**Closing Date**:30 Jan 2025 11:59pm**Job Title**:Full time Customer Service & Sales Consultant CLARKSON**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Full Time Customer Service

    1 week ago

    Perth, Western Australia Telstra Full time

    **Employment Type**:Permanent**Closing Date**:18 Mar 2025 11:59pm**Job Title**:Full Time Customer Service & Sales Consultant ROCKINGHAM**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through...

  • Full Time Customer Service

    6 days ago

    Perth, Western Australia Telstra Full time

    **Employment Type**:Permanent**Closing Date**:25 Mar 2025 11:59pm**Job Title**:Full Time Customer Service & Sales Consultant ARMADALE**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Full Time Customer Service

    1 week ago

    Perth, Western Australia Telstra Full time

    Employment TypePermanentClosing Date1 Nov 2024 11:59pmJob TitleFull Time Customer Service & Sales Consultant SUCCESSJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Full Time Customer Service

    1 week ago

    Perth, Western Australia Telstra Full time

    Employment TypePermanentClosing Date4 Oct 2024 11:59pmJob TitleFull Time Customer Service & Sales Consultant SUCCESSJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Full Time Customer Service

    3 days ago

    Perth, Western Australia Telstra Full time

    Employment TypePermanentClosing Date14 Oct 2024 11:59pmJob TitleFull Time Customer Service & Sales Consultant MIDLAND GATEJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Full Time Customer Service

    6 days ago

    Perth, Western Australia Telstra Full time

    **Employment Type **:Permanent**Closing Date **:6 Dec 2024 11:59pm**Job Title **:Full Time Customer Service & Sales Consultant INNALOO**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through...

  • Full Time Customer Service

    1 week ago

    Perth, Western Australia Telstra Full time

    Employment TypePermanentClosing Date28 Oct 2024 11:59pmJob TitleFull Time Customer Service & Sales Consultant INNALOOJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...