VP, Consulting Practice

Country

Australia

State

New South Wales

City

Sydney

Job ID

46364

Department

Infor Consulting Services

The Vice President of Consulting Services Pacific is accountable for business management; referenceable executive level business relationships with clients; the definition and delivery of Consulting engagements that meet project timeline, quality, profit, and client satisfaction objectives. Responsible for successful delivery of large and/or multiple projects across the region.

Essential Duties

• Lead the Consulting teams to effectively manage all strategic operational processes and resourcing, and leading the organization in order to achieve and maintain operational excellence
• Influence multiple large cross-functional teams and communicate with senior management to facilitate projects and ensure performance meets goals consistently
• Work closely with Sales to develop strategies to support the development of the SaaS business in Pacific
• Work closely with IMS and Customer Success in support of clients in Run Phase
• Provide strong leadership to team including developing and monitoring individual and team performance goals, coaching managers and senior individual contributors, and driving major change initiatives
• Manage the project timelines and pipeline to ensure all ongoing deliverables are met and executed within agreed Customer Agreements
• Drive all customized people engagement initiatives and partner with HR organization and implement appropriate HR strategies and actions to recruit and retain a qualified and motivated team
• Play key role in identification of bottlenecks in the existing operational processes and lead process innovation initiatives
• Play key role to introduce new global methodologies and motions into the Pacific region
• Drive the performance base metrics reporting, process improvement projects and quality certification
• Monitor and manage escalations; conduct appropriate trend analysis as needed and devise strategies or process improvements to reduce them to almost zero level
• Report to leadership team in weekly operations reviews

Basic Qualification

• Demonstrated leadership experience leading a Professional Services/Consulting organization
• Deep understanding and knowledge of services industry and enterprise software services, ideally some cloud-based experience
• Previous experience with full P & L responsibilities
• Excellent oral, written, cross functional and interpersonal communication skills
• Excellent people manager, open to direction and collaborative work style and commitment to get the job done
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
• Possesses a thorough knowledge of the interdependencies among service operations business units and matrix partners.
• Demonstrated ability to drive results required in a fast-paced environment

Preferred Qualification

• Experience of F&B and/or Pacific Public Sector

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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