Senior Consultant, Digital Business Analyst

Are you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you.

About The Role
At FTI Consulting, we are dedicated to transforming the health and human services sector. As a specialised consulting firm, we offer a unique environment that combines the agility of a small firm with the depth of industry expertise you'd expect from larger consultancies.

Our health and human service is rapidly growing, and we are seeking candidates located in NSW at Senior Consultant level with 3-5 years of professional experience as Digital Business Analysts.

Make a real difference in health and human services, contributing to projects that improve lives.

What You'll Do
As a key member of our team, you'll be at the forefront of innovative projects that are transforming the health and human services sector. You will collaborate with top industry experts to deliver impactful solutions that improve lives and shape the future of healthcare. From day one, you'll have the opportunity to influence change, tackle complex challenges, and directly contribute to projects that are making a real difference.

This Could Include

• Collaborate with clients to understand business challenges and needs
• Map and analyse processes including identification of pain points, and inefficiencies and identify opportunities for improvement
• Analyse complex business problems and develop creative solutions using digital technologies (eg CRM, Portals, Mobile Apps) and AI
• Synthesis findings into insights, personas, business process maps, business requirements and user stories
• Collaborate with cross-functional teams including including operations & transformations, designers, architects, cyber, and clinical experts
• Stay up to date with the latest trends on innovation in healthcare technology
• Plan and facilitate client workshops to define target state requirements
• Work with your team to develop prototypes and showcase to clients
• Work on client site to immerse yourself into the problem space and become a trusted team player
• Benefit from personal training and development opportunities that will allow you to enhance both your professional and personal skills. Be part of a learning culture where your growth is as important to us as the work we do

Qualifications & Experience

• 3-5 years of experience as a Digital Business Analyst. You may have worked in a consulting or professional services firm, or you may be looking for a change from a health industry role.
• A deep passion for improving patient and clinician experience through digital technologies to drive better health outcomes is a must
• Experience working with healthcare organisations, including public sector, private providers, aged care and health insurance
• Ability to facilitate workshops and working sessions to gather business requirements and define solution scope
• An understanding of digital technologies, such as Salesforce Health Cloud and Microsoft Cloud for Healthcare and industry best practices within health and human services
• Strong understanding of business requirements gathering and definition, including development of use cases, user stories, and functional requirements
• Proficient in Agile methodologies
• Experience with agile tooling such as Atlassian Jira, Confluence, Microsoft ADO, Miro, etc
• Experience with stakeholder analysis and management, including identification of key stakeholders, their needs, and their expectations
• A Bachelor's or Master's degree or equivalent Industry experience
• Willingness to travel within the country (where practical and possible).
• Strong work ethic, eagerness to learn, and motivation to succeed.
• Excellent interpersonal and communication (both written and verbal) skills, with an ability to apply structured thinking and dynamic approaches to problem-solving.

Highly Desired

• Experience applying design thinking in a health, aged care or human services setting
• Lean six sigma experience