Senior Practice Management Consultant

As Australia's largest doctor-owned mutual, we see the ever-increasing complexities our members face in running a successful practice every day.

In response to these growing demands, we have developed an extensive suite of tailored products and services that all work together to make running a practice easier, safer and more efficient. We believe that by supporting our members and their practices in this way, they can focus more on what they do best – delivering excellence in healthcare.

Avant Practice Solutions deliver a holistic proposition to support and enable medical practices with a combination of technology, practice management, and virtual administration services. This approach is expected to deliver our next chapter of growth, as we expand our value proposition and the quality support we provide medical practices in Australia.

About the role:

Hybrid work environment for a practice management guru ready to utilise their skills and in-practice knowledge to support practices around Australia. Avant Practice Solutions is a dynamic workplace, unlike any other, and you'll be surrounded by like-minded people focused on getting great outcomes for doctors and patients. You will have the chance to make a real difference and develop your expertise. There is plenty of scope for growth, variety of work and excellent support from our dynamic growing organisation.

In this role you would take responsibility for contributing to strategic management, systems design and implementation, governance oversight, mentoring and business development for our clients with support from the Avant Practice Solutions team. In many scenarios our Management Consultants work with on-site Practice Managers for day-to-day operational support.

You will be providing consultancy services to our surgical, specialist, general medical and dentistry practices, with a strong focus on efficiency and customer service. Your skills in building strong relationships and influencing positive outcomes will be highly valued. The successful candidate will require a flexible and committed attitude and will bring experience with management in private practice settings.

Key responsibilities include:

• Leading the creation and execution of a client-focused service delivery model for the PMC team to boost customer experience and engagement.
• Contributing to the analysis, design and management of operations and service delivery.
• Providing strategic industry specific advice to our clients based on industry standards to improve operational workflows, effect cost savings and implement improvements to drive revenue and business growth in line with the business vision.
• Delivering projects on budget, mindful of key performance metrics and overall business of APS.

What you need to be successful:

• 5+ years experience as a Practice Manager, Business Manager, Operations Management or leadership role within the healthcare industry.
• Experience in Dentistry, Pharmacy, or other specialist services will be highly regarded, along with experience in General Practice.
• Customer Service Focus – Able to anticipate and respond to the needs of internal and external clients. Ensuring customer expectations are realistic, established and satisfied.
• Demonstrated strong leadership with people management and relationship building skills.
• Proficiency with computer-based systems including Microsoft Office systems.
• Problem solving – the ability to troubleshoot issues creatively and effectively as they arise.
• Demonstrated effective project management and time management skills.
• Capabilities in business analytics and reporting, facilitation, and change management.
• Strong work ethic and the ability to provide timely, appropriate feedback and coaching.

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

Equal Opportunity Employer

Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.

We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.

Our inclusive workplace is somewhere everyone can succeed.

Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us