HR & Client Services Officer

4 days ago

Bundoora VIC, Australia Wise Healthcare Pty Ltd Full time $59,000 - $63,000 per year

About Wise Healthcare

Wise Healthcare is a values-driven NDIS provider focused on delivering high-quality, person-centred care for individuals living with disabilities. Our team is passionate about creating meaningful outcomes and providing real, human support — not just services. We value trust, connection, and a shared commitment to improving lives through consistency, compassion, and care.

As we continue to grow, we're seeking a reliable and people-focused HR & Client Service Officer to join our in-office team in Bundoora.

About the Role

This is an in-person role based at our Bundoora office. You will support both HR/recruitment activities and client service/admin functions, helping us hire, onboard, and maintain compliance for our disability support staff while keeping day-to-day operations running smoothly.

You'll be at the heart of the business — coordinating staff documentation, responding to enquiries, and maintaining positive relationships with both clients and team members.

What We're Looking For

  • Experience in HR, recruitment, administration or client service roles
  • Excellent communication, attention to detail, and follow-through
  • Tech-savvy and confident using CRMs or internal software (training provided)
  • A proactive, warm, and solution-focused attitude
  • Understanding of the NDIS or willingness to learn quickly
  • Must be available to work from our Bundoora office (no remote or hybrid option)

Key Responsibilities

Human Resources

  • Post job ads, screen applicants, coordinate interviews
  • Manage onboarding documentation (NDIS Worker Screening, ID, Police Checks, etc.)
  • Track and follow up on staff compliance and induction tasks
  • Maintain accurate records in internal systems
  • Liaise with leadership to support staff recruitment and retention

Client Service & Admin

  • Respond to phone and email enquiries from participants, families, and staff
  • Prepare onboarding kits and support documentation
  • Keep client and staff records updated in our software systems (Zoho and Brevity)
  • Assist with admin tasks related to client onboarding and service agreements
  • Support internal communication and rostering team when required

Relationship Coordination

  • Be a reliable and approachable contact point for internal and external queries
  • Build and maintain strong relationships with clients and team members
  • Work collaboratively with our admin, rostering, HR, and operations teams

What We Offer

  • A supportive and collaborative team environment
  • Role variety with room to grow across HR, admin, or operations
  • Structured onboarding and training
  • Purpose-driven workplace where your work has real impact
  • In-office location with street parking and public transport access nearby

How to Apply

Click Apply Now and submit your resume with a short cover letter.

For questions, email us at or call 1300WiseHC.

We welcome applicants from diverse backgrounds, including people with disability, First Nations people, and individuals from culturally and linguistically diverse communities.

Job Types: Full-time, Part-time

Pay: $59,000.00 – $63,000.00 per year

Expected hours: 24 – 38 per week

Benefits:

  • Salary packaging

Education:

  • Diploma (Required)

Experience:

  • Customer service: 1 year (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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