HR & Client Services Officer

5 days ago

Bundoora, Australia Wise Healthcare Pty Ltd Full time

**About Wise Healthcare**

Wise Healthcare is a values-driven NDIS provider focused on delivering high-quality, person-centred care for individuals living with disabilities. Our team is passionate about creating meaningful outcomes and providing real, human support — not just services. We value trust, connection, and a shared commitment to improving lives through consistency, compassion, and care.

As we continue to grow, we’re seeking a reliable and people-focused **HR & Client Service Officer** to join our in-office team in Bundoora.

**About the Role**

This is an **in-person role** based at our Bundoora office. You will support both **HR/recruitment activities** and **client service/admin functions**, helping us hire, onboard, and maintain compliance for our disability support staff while keeping day-to-day operations running smoothly.

You’ll be at the heart of the business — coordinating staff documentation, responding to enquiries, and maintaining positive relationships with both clients and team members.

**What We’re Looking For**
- Experience in HR, recruitment, administration or client service roles
- Excellent communication, attention to detail, and follow-through
- Tech-savvy and confident using CRMs or internal software (training provided)
- A proactive, warm, and solution-focused attitude
- Understanding of the NDIS or willingness to learn quickly
- Must be available to work from our Bundoora office (no remote or hybrid option)

**Key Responsibilities**

**Human Resources**
- Post job ads, screen applicants, coordinate interviews
- Manage onboarding documentation (NDIS Worker Screening, ID, Police Checks, etc.)
- Track and follow up on staff compliance and induction tasks
- Maintain accurate records in internal systems
- Liaise with leadership to support staff recruitment and retention

**Client Service & Admin**
- Prepare onboarding kits and support documentation
- Keep client and staff records updated in our software systems (Zoho and Brevity)
- Assist with admin tasks related to client onboarding and service agreements
- Support internal communication and rostering team when required

**Relationship Coordination**
- Be a reliable and approachable contact point for internal and external queries
- Build and maintain strong relationships with clients and team members
- Work collaboratively with our admin, rostering, HR, and operations teams

**What We Offer**
- A supportive and collaborative team environment
- Role variety with room to grow across HR, admin, or operations
- Structured onboarding and training
- Purpose-driven workplace where your work has real impact
- In-office location with street parking and public transport access nearby

**How to Apply**
- We welcome applicants from diverse backgrounds, including people with disability, First Nations people, and individuals from culturally and linguistically diverse communities._

**Job Types**: Full-time, Part-time

Pay: $59,000.00 - $63,000.00 per year

Expected hours: 24 - 38 per week

**Benefits**:

- Salary packaging

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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