IT Service Desk Volunteer

2 days ago

Melbourne, Victoria, Australia Australian Red Cross Full time $40,000 - $60,000 per year
  • Ongoing role
  • Weekdays: 1-2 days per week, flexible hours
  • Please list your times and days of availability on the application form

Why choose to volunteer with Red Cross?

  • You can help improve lives and create a positive impact in your community
  • It's an opportunity to enhance your skills & knowledge & gain new experiences
  • You'll be helping Red Cross to support vulnerable people across Australia

The program
We are seeking a motivated and tech-savvy individual to join our IT Service Desk Team as a volunteer. This role is ideal for someone looking to gain hands-on experience in IT support, asset management, user access management within a dynamic and supportive environment.

The opportunity

  • Provide first-level technical support to staff, including hardware, software troubleshooting over the phone and in person.
  • Help maintain the IT inventory in the local head office.
  • Help maintain inventory of IT assets and update documentation.
  • Participate in IT projects such as system upgrades, migrations, or audits.
  • Escalate complex issues to the IT Service Desk team as needed.
  • Ensure compliance with IT policies and procedures.

Red Cross will ensure you have training, ongoing support and access to other opportunities within the world's largest humanitarian network.

The impact
As IT Service Desk volunteer, you will assist with day-to-day technical support, troubleshooting, and project-based tasks to help maintain and improve our IT services.

Application Requirements

  • For this role you will be required to undertake a National Police Check, which will be organised through Red Cross.
  • You will need to provide a recent copy of your CV

Further information
To find out more about this opportunity please contact the IT Team via email

Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website at

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

  • Senior Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Capability Manager

    2 weeks ago

    Melbourne, Victoria, Australia Transform It Full time $100,000 - $120,000 per year

    Job DescriptionWhat's in it for you?Competitive daily rateCollaborative and innovative environment Flexible hybrid work from home / office modelWe have a unique opportunity for a seasoned service desk leader to join a leading global enterprise as they embark on an innovative and exciting digital transformation. This role will suit a proactive,...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Kinetic Full time $60,000 - $90,000 per year

    Service Desk AnalystAbout the RoleAs a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in...

  • L1 / L2 Service Desk Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Transform It Full time $60,000 - $100,000 per year

    Job DescriptionCollaborative team orientated environmentFlexible hybrid working environmentCompetitive market rate and incentivesWe have multiple opportunities for self-motivated service desk analysts who are seeking to leverage their experience to support a globally recognised leader.Joining at a time of growth and transformation, we are seeking individuals...

  • Service Desk Analyst

    7 hours ago

    Melbourne, Victoria, Australia Kinetic Full time $60,000 - $120,000 per year

    About The RoleAs a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in Kinetic's service desk...

  • IT Service Desk

    6 days ago

    Melbourne, Victoria, Australia nib Group Full time $90,000 - $120,000 per year

    Let's talk about this roleAre you a tech-savvy problem solver with a passion for helping people? We're looking for a hands-on IT Service Desk and Field Support Officer based in Melbourne to join our Cloud and Technology Services team.In this dynamic role, you'll be the face of IT support across our Melbourne, Mulgrave, and Ballarat hubs, resolving technical...

  • Service Desk Analyst

    2 days ago

    Melbourne, Victoria, Australia Jenny Barbour IT and Project Recruitment Full time $60,000 - $80,000 per year

    Contract opportunityA quintessentially Australian brandProvide 1st level onsite supportWorking knowledge of ITIL principles and processesProvide 1st level onsite support for local and remote team members electronically, in person or via phone. Provide end user support & troubleshooting to meet defined First Call Resolution (FCR) targets.Key Skills &...

  • Service Desk Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia VMCH Full time $60,000 - $80,000 per year

    Experienced Level 1 and 2 Support Desk Analyst – 6-month role Fantastic City location, close to transport Supportive team environment, competitive salary and NFP packaging About the roleAs the Service Desk Support Analyst, you will be the first point of contact for ICT queries you will provide outstanding service to users listening to their issues and...

  • Account Manager

    6 days ago

    Melbourne, Victoria, Australia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Senior Trading Specialist

    2 weeks ago

    Melbourne, Victoria, Australia The Trade Desk Full time $120,000 - $180,000 per year

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers – and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...