Service Desk Analyst

2 days ago


Melbourne, Victoria, Australia Jenny Barbour IT and Project Recruitment Full time $60,000 - $80,000 per year
  • Contract opportunity
  • A quintessentially Australian brand
  • Provide 1st level onsite support
  • Working knowledge of ITIL principles and processes

Provide 1st level onsite support for local and remote team members electronically, in person or via phone. Provide end user support & troubleshooting to meet defined First Call Resolution (FCR) targets.

Key Skills & Responsibilities

  • Experience working in a customer service focused role or any other IT related role.
  • Working knowledge of ITIL principles and processes.
  • Provide 1st level onsite support for local and remote team members electronically, in person or via phone.
  • Participation in on-call rotation.
  • Provide end user support & troubleshooting to meet defined First Call Resolution (FCR) targets.
  • Demonstrated supporting knowledge of End User Compute hardware including laptops, desktops, mobile devices, & printers.
  • Sound understanding of Windows 10/11, Office 365, Outlook, Exchange, SharePoint & OneDrive.
  • Knowledge of basic networking such as TCP/IP, DHCP, DNS, and IP addressing / subnets, required to support basic desktop troubleshooting.
  • ITIL Foundation Certificate (highly regarded).
  • Jira Service Desk experience (highly regarded).
  • Excellent written and interpersonal communication skills.
  • Strong time management and organisational
  • A positive attitude with a passion for IT.

As we receive a high volume of applications, we appreciate your understanding that we're unable to respond to individual enquiries.

We kindly ask that you do not contact us directly regarding application status.

Thank you for taking the time to apply we truly appreciate your interest


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