Service Desk Support Analyst

11 hours ago

Melbourne, Victoria, Australia VMCH Full time $60,000 - $80,000 per year
  • Experienced Level 1 and 2 Support Desk Analyst – 6-month role
  • Fantastic City location, close to transport
  • Supportive team environment, competitive salary and NFP packaging

About the role

As the Service Desk Support Analyst, you will be the first point of contact for ICT queries you will provide outstanding service to users listening to their issues and providing a solution 

You will -

  • Provide Level 1 and 2 support
  • Capture, validate, and triage ICT issues for further processing
  • Communicate solutions and updates to users via phone, email, and ticketing systems
  • Support deployment, configuration, and security of devices
  • Escalate unresolved problems to higher-level support or vendor partners
  • Assist with ICT asset registers and device lifecycle management
  • Contribute to cyber security initiatives and service desk reporting
  • Uphold VMCH's commitment to quality, safety, and continual improvement

This is a full-time role for a fixed term of 6 months, in a terrific city location, just 1 min walk from Parliament station, with easy access to plenty of shopping, cafes and bars nearby. 

About you 

You will be an experienced Support Desk Analyst, with excellent communication and problem-solving skills who enjoys assisting users to resolve issues. 

  • Tertiary or industry qualifications in Information Technology, or significant technical knowledge
  • Strong troubleshooting skills (OS, networking, hardware, software, peripherals)
  • Excellent communication and interpersonal skills, especially phone support
  • Ability to make independent decisions and resolve technical problems
  • Customer service focus, quick learner, and strong time management
  • Ability to work autonomously and as part of a team
  • Enthusiasm for providing respectful, top-level support

If you have the skills and experience and would like to join a supportive team Apply Now.   we offer a competitive salary and Not for Profit Salary packaging. 

What we offer?

  • A collaborative and energetic team environment
  • Excellent salary packaging benefits
  • A competitive salary
  • A central location with easy access to public transport, shops, cafes and bars
  • Ongoing professional development
  • A positive and supportive workplace culture 
  • Employee Assistance Program

About us

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 3,300+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren't just words to us, they guide us in everything we do. While we've been around for over a century, we're always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

If you meet the above criteria and are passionate about making a positive difference in people's lives, we would love to hear from you.

To work at VMCH, you will be required to supply proof of work rights and current National Police Check.

Applications close 29 October 2025 Interviews may commence prior to the close date. 
We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Service Desk Analyst

    2 days ago

    Melbourne, Victoria, Australia Kinetic Full time $60,000 - $90,000 per year

    Service Desk AnalystAbout the RoleAs a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Kinetic Full time $60,000 - $120,000 per year

    About The RoleAs a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in Kinetic's service desk...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia NRI Australia Full time $60,000 - $90,000 per year

    The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce. At NRI Australia & New Zealand, we partner with our clients to deliver...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia NRI Australia & New Zealand Full time $60,000 - $90,000 per year

    The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.At NRI Australia & New Zealand, we partner with our clients to deliver...

  • IT Service Desk Analyst

    7 hours ago

    Melbourne, Victoria, Australia Brandbank Group Full time $60,000 - $90,000 per year

    An exciting opportunity has arisen for anIT Service Desk Analyst to join our friendly IT team at Brandbank Group. This role will be responsible for providing responsive and pro-active "first level" incident resolution and service request management for IT applications, software, hardware and network systems, including user administration.You will assist...

  • Service Desk Senior Analyst

    4 days ago

    Melbourne City Centre, Victoria, Australia Department of Education Full time $80,000 - $120,000 per year

    About the Role:The Service Desk Senior Analyst plays a vital role in leading a high-performing Service Desk team, responsible for delivering responsive, high-quality support services to schools and corporate staff. This role combines people leadership, coaching, and technical expertise within IMTD's process framework and in accordance with legislative,...

  • Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia AC3 Pty Limited Full time $65,000 - $85,000 per year

    About AC3 At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we...

  • Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia AC3 Full time $65,000 - $85,000 per year

    Career Pathway to Cyber Security or CloudOps4 Best place in Australia to workHybrid 50/50 office/wfhAbout AC3At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into...