L1 / L2 Service Desk Engineer

6 hours ago

Melbourne, Victoria, Australia Transform It Full time $60,000 - $100,000 per year

Job Description
  • Collaborative team orientated environment
  • Flexible hybrid working environment
  • Competitive market rate and incentives

We have multiple opportunities for self-motivated service desk analysts who are seeking to leverage their experience to support a globally recognised leader.

Joining at a time of growth and transformation, we are seeking individuals who are driven by providing exceptional customer satisfaction whilst making a positive impact to the wider community.

How you will make an impact

  • Efficiently responding to incoming user requests through the ticketing system and phone, providing effective solutions within appropriate timeframes
  • Triaging and troubleshooting software, networking and hardware issues
  • Working closely with 3rd party vendors and providing industry best practice solutions and updating the service catalogue
  • Assisting users via remote access to perform account creation and password resets
  • Proactively managing user requests and incidents within agreed SLAs with a high quality of service

What are we looking for?

  • Strong background working in large-scale Windows environments, M365 providing troubleshooting support across software, telecommunications, hardware, internet
  • Information Technology tertiary qualifications, ITIL certifications are highly desirable
  • Excellent written and verbal communication skills
  • Advanced problem solving and troubleshooting skills
  • High level of attention to detail and ability to prioritize multiple conflicting tasks
  • Knowledge or experience within the healthcare or similar large scale, complex environment
  • Proactive, can-do attitude and collaborative team approach.

*Please note that a police check clearance will be required prior to commencement

If you are interested in a further discussion, APPLY NOW now with an updated CV and cover letter. Australian Permanent Residency or Citizenship is mandatory.

Transform IT is proud to be an equal opportunity employer with a culture that embraces diversity.  

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