Service Desk Analyst

16 hours ago

Melbourne, Victoria, Australia Kinetic Full time $60,000 - $90,000 per year
Service Desk AnalystAbout the Role

As a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in Kinetic's service desk delivery.

What You Will Do
  • Respond to incoming queries via phone, email, or ticketing system, and resolve issues related to hardware, software, network, and user access.
  • Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and applications, escalating more complex issues when necessary.
  • Handle tasks like password resets, account creation, permission changes, and onboarding/offboarding users in systems like Active Directory or Microsoft 365.
  • Assist with hardware setup, deployment, and tracking of IT assets, ensuring equipment is functioning and accounted for.
  • Participate in rollouts of new systems, software updates, or infrastructure changes, providing end-user support and feedback.
What You Will Need
  • Bachelor of Information Technology/Information Systems or related discipline or substantial relevant experience.
  • Demonstrated experience and track record in a Service Desk Analyst role or similar.
  • Previous experience working in complex multi-vendor environments.
  • Excellent communication skills and an approachable demeanour.
  • Proven ability in improving processes and driving change.
  • Proven experience in partnering with the business to deliver strategic value.
  • Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations
About us:

At Kinetic, we don't just move people - we're creating the positive change our planet needs. As a leader in sustainable transport, we're committed to creating cleaner, safer, and greener environments for generations to come.

Our size and scale give our people real opportunities to learn, grow, and progress in their careers. Calm, positive and respectful team players thrive here. Our people embrace change and are encouraged to stretch their comfort zone while making a difference. We challenge each other to be our best.

We're driven by respect, diversity and genuine connection. From networking groups to community partnerships and volunteering, our camaraderie naturally brings people together. Our energy and dedication keep communities moving and our people growing.

How to apply:

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

If you're interested in this rewarding role with Kinetic then click the 'Apply' button now

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia mecwacare Full time $104,000 - $130,878 per year

    SERVICE DESK ANALYST Join our IT team as a Service Desk Analyst, providing frontline technical support, troubleshooting issues, administering applications, and delivering outstanding customer service to ensure seamless technology experiences across the organisation. 6-month max-term contract Position l Malvern Location l On-SiteSupportive Team...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Kinetic Full time $60,000 - $120,000 per year

    About The RoleAs a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in Kinetic's service desk...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia NRI Australia & New Zealand Full time $60,000 - $90,000 per year

    The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.At NRI Australia & New Zealand, we partner with our clients to deliver...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia NRI Australia Full time $60,000 - $90,000 per year

    The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce. At NRI Australia & New Zealand, we partner with our clients to deliver...

  • Service Desk Senior Analyst

    3 days ago

    Melbourne City Centre, Victoria, Australia Department of Education Full time $80,000 - $120,000 per year

    About the Role:The Service Desk Senior Analyst plays a vital role in leading a high-performing Service Desk team, responsible for delivering responsive, high-quality support services to schools and corporate staff. This role combines people leadership, coaching, and technical expertise within IMTD's process framework and in accordance with legislative,...

  • Service Desk Analyst

    5 days ago

    Melbourne, Victoria, Australia AC3 Pty Limited Full time $65,000 - $85,000 per year

    About AC3 At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we...

  • Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia AC3 Full time $65,000 - $85,000 per year

    Career Pathway to Cyber Security or CloudOps4 Best place in Australia to workHybrid 50/50 office/wfhAbout AC3At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into...

  • Service Desk Team Leader

    1 week ago

    Melbourne City Centre, Victoria, Australia St Vincent's Health Australia Full time $80,000 - $120,000 per year

    Job Description:The Service Desk Team Leader plays a pivotal hands-on role in leading the day-to-day activities of the Service Desk team. Reporting to the National Service Desk Manager, this position is accountable for queue management, incident resolution, ticket escalation handling, and driving team performance against defined service levels.This role...