Service Desk Capability Manager

18 hours ago

Melbourne, Victoria, Australia Transform It Full time $100,000 - $120,000 per year

Job Description

What's in it for you?

  • Competitive daily rate
  • Collaborative and innovative environment 
  • Flexible hybrid work from home / office model

We have a unique opportunity for a seasoned service desk leader to join a leading global enterprise as they embark on an innovative and exciting digital transformation. This role will suit a proactive, outcomes-driven service management professional with experience in leading medium to large teams in complex environments, ideally within the healthcare sector. Fundamental to this role will be your strong stakeholder management skills including vendor management and the ability to lead teams through change. 

To be considered you will need to demonstrate the following mandatory skills and experience:

  • Strong experience in managing large teams across the entire ITIL lifecycle in large-scale, complex environments
  • ITIL qualification 
  • Excellent stakeholder management skills including the management of vendors and senior stakeholder groups
  • Demonstrated experience in service management transformation, change and incident management
  • Advanced skills in managing cost budget ensuring compliance and relevance to operational needs
  • Strong ability to identify opportunities for continuous improvement and ways to increase efficiencies
  • Strong people leadership skills
  • Extensive hands-on experience in technologies for Microsoft, network, infrastructure and telecommunications

*Please note that a police check clearance will be required prior to commencement

A rare opportunity not to miss. If you are interested in a further discussion, APPLY NOW now with an updated CV and cover letter. Australian Permanent Residency or Citizenship is mandatory.

Transform IT is proud to be an equal opportunity employer with a culture that embraces diversity.  

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