General Manager, Transformation Office

• Transform service delivery through digital and organisational change
• Grow with an organisation dedicated to helping Australians improve their health.
• Sydney based role in our Haymarket office, near Central station - Hybrid working

About us

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Healthdirect Australia is the national provider of government-funded virtual health services, helping Australians access trusted health advice, support, and care 24/7 – anytime, anywhere. Through helplines, websites, and video call solutions, we empower people to manage their health, connect with the right services, and access virtual care when they need it most.

About the opportunity

Healthdirect is known for providing high quality, reliable services to Australians that adopt the latest technologies and trends to meet Australians where they are. We are moving into the next era of service delivery that seamlessly integrates humans and technology to provide highly personalised health advice and connection to services to Australians.

We are looking for a visionary General Manager for our Transformation Office to lead our enterprise-wide transformation agenda. This role works with the CEO and Executive team to design and co-ordinate the program to transition channel heavy services to health services that embed technology more deeply into process and workflows. The role drives strategic initiatives, oversees enterprise architecture, and manages flagship programs that shape our future – primarily by leveraging teams across the organisation, thereby driving true organisational transformation.

You will drive digital, cultural, and process transformation, work with other leaders to build a culture of adaptability across Healthdirect, manage risks, and work closely with senior leadership to deliver measurable results - all while leveraging innovative technologies and working with passionate, high-performing teams.

Key responsibilities

• Lead enterprise-wide transformation across Healthdirect in digital, cultural, and process areas.
• Develop and deliver a transformation roadmap for innovation and growth.
• Drive adoption of innovative technologies to enhance services and efficiency.
• Align goals with senior leadership and ensure accountability for results.
• Design new delivery approaches, guiding a core transformation team to support broader business transformation.
• Track progress, remove roadblocks, and ensure successful delivery.

What you will bring to the role

• Proven experience leading large-scale digital programs in health or life sciences.
• Track record of building collaborative partnerships and driving transformation.
• Expertise in enterprise and technology architecture strategy.
• Inspirational leadership with resilience and the ability to guide teams through change.

Why work with us

At Healthdirect, our strength lies in our talented and dedicated people. We are committed to creating an inclusive, supportive culture where you can bring your whole self to work, grow your career, and make a real impact. Here is what you can expect:

• A values-driven team environment that model's ambition, innovation, accountability, collaboration and work/life balance
• Opportunities for professional growth and exposure across diverse projects.
• Flexible work arrangements to enable you to pursue the things that matter outside paid work, including part time options.
• Great hybrid environment - minimum 2 days a week in our Sydney office designed for in person collaboration.
• Encouragement to make contributions to our community such as publishing research, joining a Board or advisory committee in an adjacent field, mentoring others, or volunteering with Healthdirect staff charity partner Thread Together
• 14 weeks of paid parental leave for all parents, and support for starting a family or pregnancy.
• Multi-dimensional wellbeing program run by our people for our people.
• Personalised learning journeys to help you grow your capabilities and unlock your potential.
• The chance to make a meaningful impact on employee experience and organisational performance.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application for this role. Healthdirect may engage a third-party recruitment expert to assist us to fill this role.