Service Administration

2 weeks ago

Cairns, Queensland, Australia Cairns Local Cars Pty Ltd Full time $60,000 - $80,000 per year

Automotive Service Administrator

Cairns Cars Group – Cairns, Far North Queensland

Cairns Cars Group is a locally owned, multi-franchise dealership located in beautiful Far North Queensland. Proudly serving Cairns and the wider FNQ region, we are committed to delivering exceptional customer service and meeting the motoring needs of our community and beyond.

As our business continues to grow, we are excited to offer a fantastic opportunity for a motivated and enthusiastic individual to join our dynamic, customer-focused front of house service team.

This is a full time dual role combining roles of a Customer Service Advisor and a Service Administration.

  • As a Customer Service Advisor, you'll primarily provide relief coverage for our other Advisor's during lunch breaks, leave periods, and busy times.
  • As a Service Administrator, you'll work directly with the Service Manager, assisting with administration projects that support the smooth running of the department.
  • Hours will be 8.00am -4.30pm Monday to Friday.

Key Responsibilities:

  • Warmly greeting all service customers and understanding their needs.
  • Booking vehicle services via email, phone, or face-to-face.
  • Advising customers on service and repair updates.
  • Processing invoices, receipting funds, and ensuring accuracy.
  • Following manufacturer and dealership warranty policies.
  • Effectively handling customer concerns and ensuring satisfaction.
  • Assisting with manufacturer accounts and departmental meetings.
  • Supporting the Service Manager with administration tasks and projects.
  • Achieving individual and team targets.

Key requirements:

We are looking for someone who brings a professional yet friendly approach, with the following skills and qualities:

  • Strong customer service focus with a genuine passion for helping people.
  • Excellent organisational and time management skills.
  • High attention to detail and ability to problem-solve logically.
  • Strong written and verbal communication skills.
  • Proficiency in computer systems and administration tasks.
  • Strong computer skills
  • A current driver's licence.
  • A passion for the automotive industry and eagerness to grow your career.
  • A team player with a positive, proactive attitude.
  • Must have full Australian work rights

Why Join Us?

At Cairns Cars Group, we pride ourselves not only on our brands and services but also on our supportive workplace culture. We believe that being the right fit with our team is just as important as the skills you bring. This is a fantastic opportunity to grow your career within a reputable, expanding dealership group.

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