Customer Service Representative
2 weeks ago
Client Support Officer – Temp to Perm | Lidcombe NSW (Relocating to Kemps Creek in 2026)
Our client, a national Distributor and 3PL Supply Chain provider based in Lidcombe, NSW, is a proud leader in the transport industry with strong, long-term partnerships with clients across Australia. They are now seeking a full-time Client Support Officer/Customer Service Representative to join their team.
Role Overview: This position offers a fantastic opportunity for someone looking to develop their customer service skills. Whether you are new to the industry or have prior experience, training will be provided.
As a Client Support Officer, you will be the primary point of contact for clients, ensuring their transportation needs are met with professionalism, efficiency, and precision. You will manage inquiries, resolve issues, and maintain strong relationships with both customers and internal teams.
Key Responsibilities:
Provide timely and effective assistance to clients regarding transportation, shipment status, tracking, and delivery schedules.
Address and resolve customer complaints, issues, or discrepancies related to deliveries, orders, and services.
Collaborate with various departments to ensure smooth and efficient operations.
Maintain accurate records of customer interactions in the AirRoad tracking system.
Generate, action, and follow up on internal reporting and discrepancies.
Chase PODs (Proof of Deliveries) and complete internal reporting.
Skills & Experience:
Previous customer service experience is essential.
A minimum of 1 year of customer service experience is required.
Strong verbal and written communication skills.
Customer-focused and professional mindset.
Intermediate MS Office skills.
Proficiency in MS Office applications including formulas and formatting is required for intermediate level competency.
Previous experience in road freight transport is not necessary but will be highly regarded.
Additional Information:
This is a permanent, full-time role working 38 hours per week, Monday to Friday, between 9am-5pm.
Relocation Notice: The client is currently based in Lidcombe but will relocate to Kemps Creek in late 2026.
The role will primarily focus on customer support, including chasing PODs and resolving internal discrepancies.
Key Selection Criteria:
Excellent client servicing skills, with the ability to investigate and resolve problems quickly.
Strong computer skills and a good eye for detail.
A passion for customer service and a positive, professional demeanor.
Ability to work in a fast-paced environment, both independently and as part of a team.
Your own license and transport are required.
Australian Citizen or Permanent Resident.
Successful candidates will be asked to complete a National Police Check and a medical, which will be paid for by the employer.
If you are eager to be part of a growing company, ready to take on new challenges, and have a passion for delivering exceptional customer service, we would love to hear from you
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