Customer Service Representative

3 days ago

Sydney, New South Wales, Australia Insnrg Techne Pty Ltd Full time $104,000 - $130,878 per year

Customer Service Representative & Warehouse All-Rounder.

About Insnrg:

Insnrg Techne is a leading Australian pool equipment manufacturer supplying swimming pool industry trade and consumer customers

About the position:

We're looking for a reliable, energetic all-rounder to support both our Customer Service & Warehouse Operations based at our new Warehouse in Punchbowl NSW.

This position will be Permanent Full Time, Monday to Friday.

What will a Day look like?

This position will have a combination of Customer Service & Admin Duties, as well as Warehouse Duties.

Customer & Admin Support:

  • Answer calls & email enquiries
  • Provide product guidance and availability info
  • Enter and manage orders and delivery requests in our system
  • Liaise with pool builders, technicians, and freight companies
  • Schedule service technicians' diaries
  • Liaise with consumer inquiries and support requests

Warehouse & Dispatch Duties:

  • Pick and pack pool equipment orders accurately
  • Receive goods and assist with stock management
  • Coordinate with freight carriers and organise consignments
  • Operate forklift to load/unload deliveries (must be licensed, if you don't have this, we will assist you to obtain your licence).

About you:

  • Prior experience in customer service, warehousing, trade supply, or dispatch roles, will be highly regarded, but not essential.
  • Valid forklift licence (counterbalance experience preferred) - or the willingness to obtain one.
  • You have strong customer service skills - & enjoy dealing with customers in person, over the phone & email.
  • Strong computer skills & ability to learn a new software system.
  • You thrive in a busy, hands-on role.
  • You're reliable & committed – you show up on time and take pride in your work.
  • You're not afraid to get stuck in with picking, packing, or helping a customer.

Why join Insnrg?

  • Be part of a proudly owned Australian brand with national distribution
  • Stable, permanent position, with consistent hours & opportunity to grow.
  • Supportive team with a down-to-earth, trade-focused culture.
  • We will provide ongoing training, support and education.

If you are interested in this position, please send your CV to or click apply now.

Please note, only shortlisted candidates will be contacted.

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