Customer Service Representative

3 days ago

Sydney, New South Wales, Australia White Fox Boutique Full time $45,000 - $65,000 per year

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office.

Main Responsibilities

  • Communicating with customers & ensuring customer satisfaction on emails & live-chat
  • Handle customer queries professionally, provide knowledgeable solutions and follow up as required
  • Ensuring customer profiles & communication is documented
  • Working with the returns team on processing returns & faulty replacements
  • Assisting with warehouse duties and stock management
  • Provide backup and support to other Customer Service team members as/when requested

Requirements

  • Previous customer service experience (either online or in-store)
  • Strong organisational skills, ability to multi-task & show initiative
  • Experience in a fast paced working environment
  • Excellent communication skills
  • Excellent attention to detail
  • Strong grammar skills
  • Comprehensive computer skills with an iMAC

Benefits

  • Generous monthly clothing allowance + ongoing discounts
  • Fun events throughout the year
  • Exciting career opportunities
  • Full Access to our in office White Fox Active Gym
  • Kitchen stocked with goods and treats
  • EAP available for all employees
  • Working with one of Australia's fastest growing fashion companies

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