Customer Service Representative

14 hours ago

Sydney, New South Wales, Australia Cox Purtell Staffing Services Full time $60,000 - $90,000 per year

Customer Service Representative

Full-time | Permanent

Sydney CBD – In-office role

Salary: $72k + Super

Join a Customer-Focused Team | Grow Your Career in a Dynamic Environment

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? We're looking for a Customer Service Representative to join our clients' Customer Experience team. They're a leading not-for-profit/peak body operating in the professional services sector.

In this role, you'll be the first point of contact for customers across multiple communication channels - phone, email, web chat, and social media - providing friendly, accurate, and efficient support that reflects our commitment to putting the customer/member first.

About the Role

As a key member of our Customer Service team, you'll:

  • Respond promptly and professionally to customer enquiries across multiple platforms.
  • Assess and triage enquiries to ensure they're directed to the right team for resolution.
  • Provide accurate information, support, and guidance to enhance each customer's experience.
  • Maintain detailed records of customer interactions and contribute to continuous process improvement.
  • Support a range of administrative tasks to ensure the smooth operation of the service centre.

This is a fast-paced, people-focused role where no two days are the same. You'll work in a collaborative environment with a team that values empathy, communication, and excellence in customer care.

About You

You're a confident communicator who takes pride in resolving issues with professionalism and care. You enjoy being part of a team that's focused on delivering positive outcomes for customers. You'll bring:

  • Previous experience in a customer service or call centre environment.
  • Strong written and verbal communication skills.
  • Excellent attention to detail and organisational skills.
  • The ability to stay calm under pressure and manage multiple priorities.
  • Proficiency with Microsoft Office and CRM systems.

Why You'll Love It Here

  • Supportive, inclusive, and customer-first culture.
  • Opportunities to learn, grow, and make an impact.
  • Collaborative environment where your contribution is valued.

If you're ready to bring your passion for service and communication skills to a team that values integrity, teamwork, and excellence - we'd love to hear from you.

Apply today and be part of a team that puts people first.

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