IT Support Coordinator

3 days ago

Hawthorn, Victoria, Australia Exhibitions & Events Australia Pty Ltd Full time $60,000 - $80,000 per year

IT Support Coordinator (Level One)

Join the team behind Australia's largest independent consumer events.

We are the organisers of iconic events such as The Home Show, MindBodySpirit Festival and CollectFest. As our business grows, we're seeking a proactive IT Support Coordinator to assist our IT Manager in maintaining and improving our IT platforms across the organisation.

Location: Hawthorn (Hybrid: 3 days in-office, 2 days WFH)

Flexibility: Optional 9-day fortnight

This role is ideal for someone who thrives on troubleshooting, clean data, and building smart automations. You'll not only handle support requests but also contribute to projects that help the business work smarter and deliver meaningful results.

Key Responsibilities

  • Act as the first point of contact for IT issues via helpdesk, phone, Microsoft Teams, or in-person.
  • Troubleshoot and resolve issues across desktops, laptops, printers, and mobile devices.
  • Support user account setup, password resets, and access permissions.
  • Provide end-user support and training for Microsoft Office Suite.
  • Maintain accurate records of support requests and resolutions.
  • Deliver basic IT training and promote best-practice security awareness across the team.
  • Assist with IT projects, including upgrades, migrations, and new platform implementations.
  • Document technical procedures and contribute to the internal knowledge base.

About You

  • Naturally curious, analytical, and enjoys problem-solving.
  • Strong attention to detail (especially with data).
  • Organised and structured, able to manage multiple priorities.
  • Confident communicator with strong written and verbal skills.
  • Motivated to learn, help, and teach others.
  • Must have Australian work rights to be eligible for this position.

What You Bring

  • 1–2 years' experience in IT support or helpdesk
  • Experience with ticketing systems (e.g. Zendesk or Zoho Desk)
  • Knowledge of Microsoft 365 Admin Centre, SharePoint, OneDrive, and Teams
  • Device management experience (Intune or other MDM tools)
  • Basic networking skills – Wi-Fi troubleshooting, VPNs, firewalls, routers
  • Cybersecurity awareness – MFA setup, endpoint protection, phishing training
  • Advanced Microsoft Office Suite skills
  • Data integrity and reporting – SQL or advanced Excel for data maintenance
  • Intermediate SQL knowledge including joins and functions for data maintenance tasks.

Nice To Have

  • CRM experience (Zoho preferred; HubSpot or similar also valuable)
  • Familiarity with website platforms (e.g. WordPress)
  • Experience with automation tools (e.g. Zapier) or working with APIs

Why Join Us?

  • Be part of a collaborative, people-focused organisation that values innovation and smart systems.
  • Hybrid working (3 days in-office, 2 days work from home), with 9-day fortnight option.
  • Exposure to diverse projects across major national consumer events.
  • Industry-leading wellness program and benefits.

  • Business Support Coordinator

    5 days ago

    Hawthorn, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $80,000 per year

    My client is a well-established project management firm with a strong reputation for delivering exceptional outcomes across private and government sectors. Known for their collaborative culture, long employee tenure, and hands-on leadership team, they take pride in maintaining long-term relationships and fostering a supportive, team-focused environment. This...

  • Project Coordinator

    2 weeks ago

    Hawthorn, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $80,000 per year

    About the OpportunityMy client is seeking a motivated and detail-oriented Project Coordinator to support delivery of high-impact strategic initiatives over a 10-week period. You will work closely with senior leaders on complex projects where clear documentation, structure, and tangible results are essential. This role is perfect for someone who thrives in a...

  • Executive Coordinator

    1 week ago

    Hawthorn, Victoria, Australia Eduget Global Full time $90,000 - $120,000 per year

    Executive Coordinator to Founder (Education & International Recruitment)Location:Melbourne, Victoria | Hybrid (regular onsite support required)Eduget Global is looking for anExecutive Coordinator to the Founder— a highly organised, emotionally intelligent professional who thrives in fast-paced, purpose-driven environments.This hands-on role supports the...

  • Project Coordinator

    6 days ago

    Hawthorn, Victoria, Australia GE Healthcare Full time $90,000 - $120,000 per year

    *Job Description Summary*We are seeking a highly organised and proactive Project Coordinator to support the successful delivery of healthcare & technology related projects. This role will work closely with project managers, cross-functional teams, and external stakeholders to ensure projects are delivered on time, within scope, and aligned with business...

  • Weekend On Call Coordinator

    5 days ago

    Hawthorn, Victoria, Australia Scope (Aust) Full time $60,000 - $80,000 per year

    About ScopeScope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation...

  • People and Talent Coordinator

    5 days ago

    Hawthorn, Victoria, Australia Lovisa Pty Ltd Full time $60,000 - $90,000 per year

    Location:Melbourne Support CentreType:Full-timeLovisa Life Lovisa was established in Australia in 2010 and has rapidly grown to become one of the world's leading fast-fashion jewellery retailers. With a strong global focus, we now operate over1,000 stores across more than 50 markets worldwide. As a trend-driven brand, we cater to everyone, delivering over150...

  • Aged Care and Home Care Coordinator

    7 days ago

    Hawthorn, Victoria, Australia Morgan Consulting Full time $60,000 - $90,000 per year

    Care Coordinator – Aged & Community Care | Hawthorn VIC6-Month Contract | Not-for-Profit | Potential to Go PermanentWe're partnering with a trusted Not-for-Profit organisation that's dedicated to supporting older Australians to live independently and with dignity. This is a great opportunity to join a passionate and values-driven team in Hawthorn, where...

  • Marketing Coordinator

    1 week ago

    Hawthorn, Victoria, Australia LT Network Full time $60,000 - $80,000 per year

    LT Network is a Franchise and Multi-Location specialist with 3 companies within the group. Digital Stack, Two Taps and LT Agency currently service +60 countries across various verticals including Fitness, Automotive, Accomodation, Hospitality and more.We are looking for a Marketing Coordinator to work alongside our team in Australia and international teams....

  • People & Culture Coordinator

    3 days ago

    Hawthorn, Victoria, Australia Marshall White Full time $60,000 - $90,000 per year

    Marshall White, a distinguished name in Melbourne'spremium real estate market, is offering an outstanding opportunity for a warm, proactive and highly organisedPeople & Culture Coordinatorto join ourPeople & Cultureteam. This role supports the full employee lifecycle and plays a key part in ensuring a positive and consistent employee experience across the...

  • Helpdesk Support

    2 weeks ago

    Hawthorn, Victoria, Australia Quest Payment Systems Pty Ltd Full time $60,000 - $80,000 per year

    ABOUT THE COMPANYQuest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.Find out more at: ABOUT THE ROLEWe are...