Helpdesk Support
1 week ago
ABOUT THE COMPANY
Quest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.
Find out more at:
ABOUT THE ROLE
We are looking for Level 1 team members to join our Helpdesk Support team and work from our office in Hawthorn where you will provide technical support to our national client base.
You will be responsible for:
- Providing Level 1 technical support to clients via telephone and email
- Supporting and coordinating site installations
- Logging all call activities in the department's database system
- Escalating any issues for further troubleshooting until the problem is resolved
SKILLS AND EXPERIENCE
The ideal candidate will possess:
- Experience in a similar IT role
- Knowledge of payments, Fintech and technology industries
- Strong communication skills, both verbal and written
- Excellent problem-solving and time-management skills
- The ability to think on your feet and outside the box
- Strong technical background with an ability to understand complex technical systems and problems
- Reliable and resourceful
- Client-focused, quality-focused and process-orientated
- Self-motivated and a team player with an attitude of getting things done
BENEFITS
- Fantastic opportunity to start or take the next step in your IT career
- Work for an award-winning Fintech company
- Excellent salary package for the right candidate
- Innovative and collaborative team environment
Hours of work?
This position is located in our Hawthorn headquarters and requires on-site presence. Our operational hours run from 6 am to 10 pm every day, including public holidays. The role operates on a rotating schedule, planned three months in advance. Shifts generally fall within these time frames: 6 am to 3 pm, 8:30 am to 5:30 pm, 11 am to 8 pm, and 1 pm to 10 pm.
HOW TO APPLY
Come and join us
Click APPLY and launch your career with Quest
Just so you know, applications will only be considered from candidates who are currently Australian citizens or permanent residents.
Just so you know – only successful applicants will be contacted.
Just so you know - this role is an in-office role working from our headquarters in Hawthorn.
Just so you know - we are open 365 days a year from 6 am - 10 pm and this role works a rotating roster (provided three months in advance)
No Agencies.
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