Manager, Information Technology Services

Brief Description
About Us
Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families.

Through our core values of
Respect, Do Right, Bring Joy
and
Inspire Better
, we deliver a Bounty of Care that provides for the cultural, spiritual and health needs the elders in our care. More than 1000 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne.

The Opportunity
Reporting to the General Manager, Finance, the
Manager, Information Technology Services
will lead the IT function, ensuring technology strategy and operations align with Fronditha Care's organisational goals. This role provides strategic oversight, leadership, and hands-on management of IT systems, vendors, and projects that enable the organisation's growth, efficiency, and service excellence.

You will oversee system governance, vendor performance, budget and portfolio management, and the delivery of secure, scalable technology solutions. With a focus on innovation, you'll drive continuous improvement and help modernise Fronditha Care's digital ecosystem.

Key Responsibilities

• Lead the IT function and align technology strategy with business objectives.
• Oversee IT governance, risk, budgeting, and portfolio management.
• Design a simple yet rigorous IT budgeting, planning, and portfolio management process.
• Lead RFI/RFP efforts for key sourcing partnerships (Professional and Managed Services).
• Oversee strategic programs to ensure timely, budget-friendly, value-driven, and specification-compliant delivery.
• Manage vendor relationships, contracts, and performance against SLAs.
• Drive business system improvement, integration, and standardisation.
• Lead and mentor a small IT team, fostering a culture of collaboration and innovation.
• Ensure compliance with WHS, data protection, and organisational policies.

About You

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong leadership experience in IT management within complex, multi-site organisations.
• Proven success implementing enterprise systems and leading technology change.
• Skilled in vendor management, IT budgeting, and project delivery.
• Experience with systems such as iCare, Epicor, D365, UKG, or similar is highly regarded.
• Excellent analytical, communication, and stakeholder engagement skills.
• Experience in the aged care or not-for-profit sector is desirable.

Why Join Us

• Make a genuine impact in a values-driven organisation.
• Lead digital transformation that enhances care quality and efficiency.
• Collaborate with passionate leaders dedicated to innovation and service excellence.
• Access salary packaging and flexible work arrangements.

Fronditha Care values the health and safety of all our people. As such, a condition of your employment is that you will be required to undergo vaccinations as per government directive and as per the Fronditha Care policy. A current police check will also be required.

Benefits

• Salary Package options available
• Above Award Salary Remuneration package is commensurate with qualifications and experience
• Supportive Management
• Professional Development
• Flexible working arrangements options available
• Employee Assistance Program available for staff and their family members
• Free Annual Flu Vaccination and other health and wellbeing programs

Why choose Fronditha Care?
Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

How To Apply
If you're a strategic IT leader ready to shape the future of technology in aged care, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining your suitability for the role.

The successful applicant will also be required to undergo a current Police Check.

For a confidential conversation please call
Maria Sara on
or send your CV to