IT Service Desk Analyst

1 day ago

Mulgrave, Victoria, Australia ASI Solutions Full time $60,000 - $90,000 per year

About ASI Solutions

Technology is at its most powerful with the right people behind it.

Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so.

We specialise in all areas of IT, from hardware and software procurement to complete IT service support and consulting.

We have a permanent full-time opportunity within our national Managed Services team for Service Desk Analyst based in our Victoria office.

Typical days look like this:

  • Start your shift by checking the ticket queue and team alerts; prioritise and triage new incidents.
  • Take incoming calls, emails and portal requests as the first point of contact.
  • Resolve routine L1 issues (password resets, Microsoft 365 sign-ins, basic Windows/macOS desktop problems, printing).
  • Run standard diagnostics, follow runbooks and update tickets with clear, structured notes.
  • Escalate complex problems to senior engineers with full diagnostic information (steps tried, logs, screenshots).
  • Contribute to the knowledge base by documenting common fixes and learning notes.
  • Spend time on training and shadowing senior engineers as part of your onboarding plan.

A bit about you…

  • You're starting your IT support career — curious, eager to learn and enjoy helping people.
  • Strong communicator: you can explain technical issues in plain English and keep users reassured.
  • Customer-service focused, reliable and able to work in a team under a shift roster.
  • Organised and detail-oriented — you write clear ticket notes and follow processes.

To join the team, you will need to have:

Essential

  • 0–12 months experience in an IT helpdesk / service desk / support role OR relevant IT traineeship / study.
  • Basic familiarity with Microsoft 365 and Windows desktop troubleshooting.
  • Comfortable using remote support tools and a ticketing system; able to write clear ticket notes.
  • Right to work in Australia and able to meet pre-employment checks (ID / background checks as required by clients).
  • Willingness to work rostered shifts (day roster; occasional evenings/weekends depending on client needs).
  • Commitment to complete mandatory onboarding and certification milestones (MS-900 within ~90 days; MD-102 pathway scheduled within 6–9 months).

Desirable

  • Exposure to Active Directory or Intune, basic networking concepts, and previous customer-facing experience.
  • Experience with RMM/ticketing platforms (e.g., ConnectWise / Autotask / ServiceNow).

Why ASI Solutions?

Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, work-life balance, educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.

Closing date: 27 October 2025

  • IT Service Desk Analyst

    1 day ago

    Mulgrave, Victoria, Australia ASI Solutions Government Full time $68,000 - $74,000 per year

    DescriptionAbout ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are...

  • Managed Service Desk Engineer

    5 days ago

    Mulgrave, Victoria, Australia ASI Solutions Government Full time $60,000 - $100,000 per year

    DescriptionAbout ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are...

  • Credit Analyst

    1 week ago

    Mulgrave, Victoria, Australia Randstad - Banking & Financial Services Full time $90,000 - $120,000 per year

    Credit Analyst - Immediate StartAre you a highly skilled Credit Analyst with a Diploma of Lending and Finance (DLA) looking for your next challenge? We have an immediate-start, 3-month contract role with a high potential for permanency, based in Mulgrave. This is a fantastic opportunity for an experienced professional to join a dynamic team and manage the...

  • Commercial Analyst

    1 week ago

    Mulgrave, Victoria, Australia Tuco Full time $90,000 - $120,000 per year

    About TUCOTUCO Freight Management is a leading 4PL provider in the Australian domestic transport sector, managing a large network across carriers, customers, and technology. We are in agrowth-focused period, expanding our customer base and enhancing our service and technology offering.We also own and operate our ownproprietary Freight Management System...

  • IT Systems Analyst

    3 days ago

    Mulgrave, Victoria, Australia Fronditha Care Full time $80,000 - $120,000 per year

    Brief DescriptionAbout Fronditha CareFronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families.Through our core values of Respect, Do Right,...

  • Field Service Technician

    2 weeks ago

    Mulgrave, Victoria, Australia ASI Solutions Government Full time $60,000 - $80,000 per year

    DescriptionWe are expanding our team and looking for flexible people who are keen to join us on a project basis. Calling all Field Services Technicians who are keen to join us at this exciting timeAbout ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across...

  • Ict Service Desk Analyst

    1 week ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Service Desk Analyst

    2 days ago

    Mulgrave, Australia Kmart Full time

    **Your Career, Your Way** As an inclusive team we work closely together to power two of the most iconic and loved brands, Kmart, and Target. We have more than 50,000 passionate individuals across our stores, distribution centers, and offices around the globe. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing...

  • Customer Service Advisor

    5 days ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **THE OPPORTUNITY**: Located at our Head Office in Mulgrave and reporting to the Critical Incident Desk Manager, this role offers an enthusiastic, motivated and...

  • Customer Service Advisor

    1 week ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **THE OPPORTUNITY**: Located at our Head Office in Mulgrave and reporting to the Critical Incident Desk Manager, this role offers an enthusiastic, motivated and...

  • Customer Service Advisor

    5 days ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **THE OPPORTUNITY**: Reporting to the Critical Incident Desk Advisor, this role offers an enthusiastic, motivated and customer centric, customer service...

  • Customer Service Advisor

    2 weeks ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: Reporting to the Critical Incident Desk Supervisor, this Part Time 6 Month Fixed Term opportunity offers an enthusiastic, motivated and...

  • Implementation Analyst

    1 week ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Contracts Analyst

    3 days ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the...

  • Customer Service Advisor

    3 days ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. **The Opportunity**: Reporting to the Critical Incident Desk Supervisor, this Permanent opportunity offers an enthusiastic, motivated and customer centric...

  • Cleaning Administrator

    2 weeks ago

    Mulgrave, Australia City FM Australia Full time

    WHY Choose City? At City, we believe in empowering our team members to innovate and thrive. Our culture is built on collaboration, inclusivity, and sustainability, all centered around our motto: "Smarter Together." We celebrate diverse perspectives and are committed to making a positive impact in the communities we serve. Join us in creating a better future,...