Managed Service Desk Engineer

Description
About ASI Solutions
Technology is at its most powerful with the right people behind it.

Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so.

We specialise in all areas of IT, from hardware and software procurement to complete IT service support and consulting.

We have a permanent full-time opportunity within our national Managed Services team for an experienced Managed Service Desk Engineer based in our Victoria office.

Typical Days Look Like This

• Providing diagnostic troubleshooting and support for all supported end-user software and hardware issues.
• Responding to support tickets in a timely and professional manner, ensuring all issues are effectively resolved or escalated.
• Keeping clients informed about their system status and incident resolutions.
• Working closely with the monitoring team to ensure systems are continuously monitored.
• Proactively identifying and addressing potential issues before they impact users.

A Bit About You…

• You have a couple of years' experience working within an outsourced service delivery environment providing technical support
• You love communicating and you are good at it, with a natural aptitude for dealing with people.
• Your technical skills range from diagnosing network, server and workstations, fault finding, remedying or escalating when required
• Familiarity with IT service desk ticketing tools and working within structured service level agreements
• You've worked with the following:

– Network monitoring concepts and management tools.

– Windows Server Administration (Active Directory, File Services, DNS and DHCP), Microsoft Exchange (On-premise or Office 365)

– Virtual environments (Hyper-V, VMWare, Hyper Converged Infrastructure)

– Multi-user systems (Remote Desktop Services, Azure Virtual Desktop, Citrix Horizons)

– Cloud hosted systems (Office 365, Microsoft Azure, Google G Suite)

– Backup software (datto, Veeam)

To Join The Team, You Will Need To Have

• Full Australian working rights
• A valid driver's license
• If not out at a customer site, you will be office based in Mulgrave, Victoria.

Why ASI Solutions?
Join us and be part of a family-centric culture that values innovation, collaboration, and connection. We offer a modern work environment equipped with all you need to thrive, work-life balance, educational support, and so much more. Celebrate your birthday with a day off, enjoy monthly staff lunches, and benefit from discounts on tech products. At ASI Solutions, we're not just a team; we're a community dedicated to making a difference.

Closing date: 25 October 2025

Role Type

Permanent

• Full-time
• Associate

Company Overview
Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on their technology investment, to find the right IT solutions that streamline processes and transform capabilities and pride ourselves in having the best team in the industry to do so. We specialise in all areas of IT, from hardware and software procurement to complete managed services. Since day one, our relationships with well-known brands and valued customers have been the driver of our success.