Finance Product Development and Retention Manager

Finance Product Development & Retention Manager

This is us:

At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 19 countries and a contract portfolio of around 30 billion euros.

Daimler Truck Financial Services Australia (DTFSAu) is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.

Your impact and responsibilities:

This is a unique opportunity to join our Sales & Marketing team as a
Finance Product Development & Retention Manager
, based at our Mulgrave head office. In this dynamic role, you'll lead the development and delivery of DTFSAu finance products across Australia and New Zealand, driving innovation from concept to launch. You'll also champion digital engagement, support dealer success through tailored training and communication, and help shape retention strategies—all while ensuring alignment with our corporate standards and integrity policies.

Reporting into the Head of Sales and Marketing, your key responsibilities will include:

• Lead the development, launch, and ongoing management of DTFSAu finance products, including Guaranteed Buy Back and Fast Track.
• Collaborate with global DTFS markets to identify and implement innovative product initiatives locally.
• Manage the residual value process and maintain residual value matrices, including point of sale system testing and updates.
• Partner with Marketing to create impactful product assets and drive digital engagement.
• Oversee customer retention strategies, reporting, and dealer follow-ups to enhance loyalty and outcomes.
• Design and deliver training programs for DTFSAu staff and dealer networks, including onboarding and compliance.
• Build strong relationships with supported CV Brands and align DTFSAu offerings with brand objectives.
• Manage DTFS presence across social media and web platforms, monitor competitor activity, and share insights.
• Coordinate dealer communications, including bulletins and updates, ensuring timely and accurate distribution.

What we are looking for:

You bring exceptional communication and negotiation skills, a sharp analytical mindset, and a passion for driving operational efficiency. With solid experience in sales or marketing, you'll have a strong understanding of commercial vehicle finance and the ability to apply strategic marketing principles to business needs. Proficiency in Excel and PowerPoint is essential, along with sound knowledge of financial services products, legal compliance, and privacy laws. A tertiary qualification is preferred.

Why join us?

At Daimler Truck Financial Services, we believe that putting our people first is key to delivering exceptional service to our customers and partners. By creating a supportive and inclusive environment, we empower our employees to thrive. We offer a wide range of benefits, including discounted car leasing, paid parental leave, and various initiatives and events to promote a positive workplace culture. Additionally, we provide an Employee Assistance Program (EAP) and encourage a flexible, forward-thinking approach to work. Our dedication to our employees extends through recognition and reward programs, as well as ongoing opportunities for professional growth and development.

If you're ready to take the next step in your career, #MAKEYOURMOVE and apply now with your CV and cover letter. Applications close Monday 10th November.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position