RTO coordinator and Administrator

5 days ago

Melbourne VIC, Australia Max Therapy Institute Full time

About Us

We are a Melbourne-based, well-established Registered Training Organisation (RTO) delivering high-quality accredited training in CRICOS of Massage Therapy, Mental Health, and ELICOS programs to domestic and international students.

As we continue to grow, we're seeking a skilled and motivated RTO Coordinator & Administrator to manage the day-to-day operations of student services and compliance, while ensuring smooth coordination of academic scheduling, enrolments, and agent communications.

Key Responsibilities

RTO Coordination

  • Coordinate student enrolment processes and course intakes
  • Schedule classes and allocate trainers in accordance with training plans
  • Liaise with trainers, assessors, and academic staff for class coordination
  • Ensure all student records are accurate and up to date in the student management system (aXcelerate or VETtrak)
  • Monitor student progress, attendance, and academic records
  • Prepare and maintain training plans, timetables, and assessment schedules
  • Oversee orientation sessions and support compliance with CRICOS and ELICOS requirements

Administration & Compliance

  • Manage the issuance of Letters of Offer, CoEs (Confirmation of Enrolment), and other student documentation via PRISMS
  • Respond to student and agent inquiries in a timely manner
  • Ensure compliance with the ESOS Act, National Code, Standards for RTOs, CRICOS, and ELICOS standards
  • Liaise with education agents regarding student applications and ongoing support
  • General reception and administrative tasks including data entry, filing, and reporting

Key Skills & Experience

  • Minimum 2 years experience in an RTO, preferably in a coordination or administrative role
  • Solid understanding of the VET sector, CRICOS, PRISMS, ELICOS, and the ESOS Framework
  • Experience with student management systems such as aXcelerate is essential
  • High level of attention to detail, especially when working with compliance-related data
  • Excellent interpersonal and communication skills (written and verbal)
  • Strong organisational and time management skills with the ability to multitask
  • Ability to work independently and collaboratively in a team environment
  • Bilingual skills (Japanese, Thai, Filipino, or other languages) are highly regarded

Why Join Us?

  • Supportive, friendly and diverse work environment
  • Opportunity for Career development and training provided
  • Central Melbourne location with access to public transport
  • Be part of a team committed to student success and compliance excellence

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Benefits:

  • Employee discount
  • Employee mentoring program
  • Professional development assistance

Education:

  • Bachelor Degree (Required)

Experience:

  • working with students: 2 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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