Executive Manager Client Services

About the Role

The Executive Manager Client Services (EMCS) is a key executive leader, primarily responsible for driving The Association for Services to Torture and Trauma Survivors (ASeTTS) operational excellence.

This position acts as a key support to and works under the broad direction of the Chief Executive Officer. The role is responsible for ensuring all aspects of client services are delivered to a high standard. This role exercises responsibility for the strategic development, coordination, delivery and monitoring of our client's services, including (but not limited to):

• Counselling services
• Community development services
• Services to children and youth
• Intake and triaging
• Training and Professional Development.

This position guides and monitors operational performance against strategic and contractual KPIs, quality assurance activities, program evaluation, and clinical supervision arrangements.

Key elements of the role include:

Strategy and Governance

• Support the CEO and Executive to achieve strategic priorities, objectives and operational plans.
• Ensure the delivery of legislatively and contractually compliant services that meet the therapeutic, cultural, linguistic and social needs of clients, their families and communities.
• Lead internal quality assurance activities.
• Identify and implement opportunities to strengthen clinical governance.

Leadership

• Lead and manage a multidisciplinary, intercultural team
• In collaboration with the Executive, foster innovation, nurture positive culture and implement strategy
• Monitor standards of care, regularly review work priorities, policies and processes, and drive accountability
• Provide leadership and guidance on clinical and community issues to enable delivery of best practice programs.

Service Management

• Monitor and control performance of programs, services and staff
• Ensure sound health and safety practices are adopted
• Respond to critical incidents
• Ensure information systems are used appropriately
• Ensure timely preparation of data-driven reports for the CEO, Board, and funders

Stakeholder and partner relationships

• Nurture productive relationships with government, referring agencies and other stakeholders
• Explore partnership models of service delivery
• Promote awareness of the organisation in the community
• Participate in or lead research and policy development in partnership with stakeholders.

Executive Management

• Deputise for the CEO if and when required and assist the CEO in all functions related to the works of that position.
• Attend Governance and Risk Committee meetings and prepare reports for the Board.

About the Business

ASeTTS is a successful and nationally recognised not-for-profit provider of mental health and community services in Western Australia.

By working with ASeTTS, you are partnering with an organisation whose skilled and experienced employees consistently deliver high quality and individualised services in a work environment of respect and empathy

With a strong social justice vision, our client is well recognised in both the mental health professional community and the communities the organisation serves.

With a message of hope and dignity our client rebuilds lives in a very impactful way. 

About You

We are searching for a clinically sound leader with senior management experience who is at executive management level or looking to take that next step. We are looking for someone to provide continuity while at the same time bring new ideas and innovation to delivering high quality clinical and community development services. If you are a strategic leader with a passion for motivating service excellence in a performance-driven culture, , we're keen to talk to you.

You bring

Essential Criteria:

• Minimum of 3 years' senior leadership experience in health, mental health, human services or community development services.
• Experience in a senior client services role (clinical registration highly desirable).
• Recognised tertiary qualifications in Psychology, Social Work, Counselling, or related discipline.
• Advanced understanding of:
• trauma-informed practice relating to delivery of mental health programs
• trauma rehabilitation and recovery-oriented principles and how they translate into practice, and
• relevant Legislation, regulations, contractual requirements and standards of practice.
• Demonstrated cross cultural competency

Essential Pre-Employment Requirements

• Current WA driver's licence
• Police clearance
• Working with Children Check clearance
• Residency status allowing unrestricted rights to work

Benefits

• Competitive Salary
• Home office allowance
• Conference attendance
• Support for Professional affiliation memberships
• Professional development budget
• Salary Packaging: Access to not-for-profit salary tax benefits

Apply Today

If you are a dynamic, people-focused leader ready to shape the future of a growing organisation, we want to hear from you.

For enquiries, contact John Broweleit, Managing Director at

To apply, submit your resume and cover letter via the 'Apply' link or at:

Applications close COB on Friday the 24th of October.