Customer Care Officer

10 hours ago

Dandenong, Victoria, Australia Harvey Norman Full time $45,000 - $60,000 per year

Job no: 569826

Work type: Full Time

Location: Dandenong South

Categories: Other

About the role

As a Customer Care Assistant at Arisit, based in Dandenong South, you will play a key role in delivering a high-quality customer experience. You will manage inbound calls from both external customers and internal stakeholders, using our CRM system to resolve service-related enquiries efficiently and effectively.

You will:

  • Handle high volumes of inbound calls in a fast-paced contact centre environment.
  • Manage a large volume of inbound cases and emails through the CRM system.
  • Book service jobs with external agents via CRM system.
  • Monitor service job bookings to ensure acceptance.
  • Actively resolve issues and dispute resolutions.
  • Process store credits and change overs as per company policy.
  • Track freight via Business Central and freight company liaison.
  • Assist the sales team with store and follow up queries.
  • Assist the Customer Service Manager in call centre activities.

We're seeking someone with:

  • Customer service or call centre experience; exposure to warranty service, or spare parts is a plus but not essential.
  • Excellent communication skills both verbal and written.
  • A pleasant, professional, and confident phone manner.
  • Proficiency in Microsoft Word, Outlook, and Excel.
  • The ability to solve problems quickly and come up with alternative solutions.
  • A team player with a strong work ethic, flexibility, multitasking skills, and a positive, can-do attitude.
  • The ability to complete tasks autonomously with a high-level of accuracy.
  • An eagerness and willingness to learn with a focus on continual improvement.
  • Previous experience with a CRM system.

If you feel that you fit the above criteria, please send a cover letter explaining why you are ideally suited for the job along with a current resume to

Advertised: 28 Aug 2025 AUS Eastern Standard Time

  • Account Manager – Customer Care

    5 days ago

    Dandenong, Victoria, Australia PAC Trading Full time $90,000 - $120,000 per year

    Account Manager – Customer Care & Growth (Melbourne)$80, % STI + Super | 12-month fixed term with potential for permanencyMelbourne-based territory | FMCG / Food PackagingManage 15 newly acquired key accounts, ensuring exceptional service, smooth onboarding, and long-term growth.About the roleWe're seeking a motivated Account Manager (Field Sales) to join...

  • Customer Service Administrator

    2 weeks ago

    Dandenong, Victoria, Australia Dex Group Australia Full time $60,000 - $80,000 per year

    Dex Group is an established Promotional Product supplier servicing promotional distributors across Australia, New Zealand, and USA. We pride ourselves on quality customer service, speedy delivery, and high-quality products. We are currently looking to hire a highly motivated, enthusiastic individual to join our team based in Dandenong South,...

  • Front Office Receptionist

    2 weeks ago

    Dandenong, Victoria, Australia Quest Dandenong Central Full time $2,670 - $60,080 per year

    Quest Dandenong Central is welcoming new locals Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Dandenong...

  • Reception/Data Entry/Customer Service

    7 days ago

    Dandenong, Victoria, Australia Ampelite Australia Pty Ltd Full time $60,000 - $80,000 per year

    Ampelite Australia Pty Ltd is a leading manufacturer and distributor of Fibreglass and Polycarbonate roof sheeting to the Building and Plumbing industry throughout Australia. We are proudly an Australian owned employer with more than 50 years experience in the building industry.Ampelite Australia Pty Ltd is currently looking for an enthusiastic individual to...

  • Community Amenity Administration Officer

    2 weeks ago

    Dandenong, Victoria, Australia City of Greater Dandenong Full time $75,804 - $80,033 per year

    Work typeTemporary Full TimeLocationDandenongDepartmentCommunity StrengtheningBand 4 - $75,804 - $80,333 per annum (plus super)Temporary Full time (2 years)About UsLocated 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's...

  • Housekeeping Assistant-Dandenong

    5 days ago

    Dandenong North, Victoria, Australia Regis Aged Care Full time $50,000 - $70,000 per year

    General informationPosition number Posted date18-Sep-2025Closed date01-Oct-2025DivisionResidential Aged CareBusiness unitSouthern OperationsOffice locationDandenong NorthDescription and requirementsThe opportunityOur beautiful home in Dandenong VIC is looking for a Housekeeping Assistant to work with us on a part-time basis.At over 84 locations supported by...

  • Accounts Payable and Receivable Officer

    14 hours ago

    Dandenong, Victoria, Australia Select Aust Sydney Full time $60,001 - $80,000 per year

    Job Info Location: DANDENONG SOUTH, VIC Salary: $60,001 - $80,000 Job Type: Permanent position | Full time position Job Description Introduction: We are currently recruiting an Accounts Payable/ Receivable Officer on a permanent basis for a leading commercial organisation. They are a leading name in the industry and show significant growth by...

  • Administration Officer

    2 weeks ago

    Dandenong, Victoria, Australia Comcare (Australian Government) Full time

    Administrative Officer – Early Learning CentreBe part of a collaborative and thriving Early Learning Centre team at Haileybury's Keysborough campus, where your expertise will help create an exceptional environment for children, families, and staff. Enjoy working in a fast-paced, dynamic setting with opportunities for growth and learning, plus the...

  • Service Co-Ordinator

    11 hours ago

    Dandenong, Victoria, Australia ASSA ABLOY Group Full time $60,000 - $80,000 per year

    BSI Service Co-OrdinatorThe CompanyASSA ABLOY Entrance Systems is uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition...

  • Auto Operator

    9 hours ago

    Dandenong, Victoria, Australia Grays eCommerce Group Full time $40,000 - $60,000 per year

    Grays is currently hiring for a full time Auto Operator to join the Automotive yard in Dandenong South. In this role you will be responsible for ensuring accuracy in all processes to deliver the best service for our online auctions.Responsibilities:Ensure vehicles are processed accurately and efficiently and stored/presented according to set...