Service Co-Ordinator

22 hours ago

Dandenong, Victoria, Australia ASSA ABLOY Full time $60,000 - $80,000 per year

BSI Service Co-Ordinator

The Company

ASSA ABLOY Entrance Systems is uniquely positioned to leverage global technologies within the ASSA ABLOY Group and localize our solutions to better serve the Australian market. We impress by the depth and breadth of our innovative entrance solutions; ASSA ABLOY Entrance Systems truly earned its reputation with recognition from industry experts.

One partner for all your entrance needs

Automatic entrances connect people, places and goods seamlessly and efficiently. We enhance flow and convenience in your business by providing innovative and reliable automated entrance solutions for the front, back and interior of every building. By powering doors, we empower you to enter new worlds with peace of mind

As your dedicated partner, we support you throughout the entire building process – from design and installation to service and modernization. With our comprehensive portfolio and with us by your side, you can enjoy the strength of a global supplier combined with the care of local support. We take care of your doors, so you can focus on taking care of your business.

The Position

An excellent opportunity has arisen for a talented and hands on Service Co-Ordinator located in our Bangholme, Vic office. This role is responsible for responsible for the daily maintenance and dispatch of Technicians and sub-contractors to ensure achievement of service, productivity, efficiency and required transactional standard of AAES Pacific.

Key Responsibilities:


  2. Work closely with Operations Manager on Service Technicians work schedules and rosters.
  3. Organize and schedule Technicians' workload – book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns and invoicing to maximize productivity and reduce downtime.
  4. Organize Sub-contractors (works, upgrades, quotes and approving invoices)
  5. Generate purchase orders from PMs for Sub-contractors.
  6. Consult with clients/customers regarding expected installation and service call out timeframes and follow-up.
  7. Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner.
  8. Organize job upgrades for key accounts.
  9. Update ServiceM8 with job status
  10. Archive and document management, ensuring records are accurate.
  11. Assist with inventory management when required.
  12. Administrative duties (including typing of quotes, answering phones, filing etc.)
  13. Deal with various tasks that may arise from time to time.

Skills & Experience:

  • A minimum of 1–3 years' experience in a similar service position
  • Knowledge of the maintenance and service processes
  • Geographic knowledge of city/state
  • Technical understanding including product knowledge.
  • Excellent customer service and professional communication and phone manner
  • Attention to detail.
  • Computer skills including MS Office suite.
  • Exact an advantage.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

  • Electrical Planner

    3 weeks ago

    Dandenong, Victoria, Australia Zinfra Full time

    About UsZinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. Our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets.About the roleYou will be leading, organising and providing direction...

  • Sales Consultant

    2 weeks ago

    Dandenong, Victoria, Australia Shed Bonanza Full time

    Sales Consultant - Narre Warren, WarragulJoin Our Team as a Sales Consultant at Shed BonanzaAre you ready for an exciting opportunity as a Sales Consultant? Join our dynamic Sales team and take your sales career to new heights, gaining the skills to identify new business prospects, master the art of negotiation, and provide tailored solutions to our valued...

  • Operations Co-ordinator

    6 days ago

    Dandenong, Australia Amarda PL Full time

    **Operations Co ordinator required;** Your role will involve dealing with service calls as they come in and allocating them to field serviceman. You will also be expected to spend some time out in the field when required. You will be responsible to ensure equipment is prepared on time and installed as scheduled. So organizational skills are a...

  • Part Time Practice Co-ordinator

    7 days ago

    Dandenong, Australia Rooms with Style Full time

    **Part Time Practice Co-ordinator** - Established practice - Dandenong (work close to home) - Four days per week - Shexie Software - Oral Maxillofacial Surgeon - Parking on-site - Work/life balance - great remuneration Are you proud of your attention to detail? Do you like to make a difference in our Surgeon and patients lives? Then please apply. **About...

  • Inventory and Admin Co-ordinator

    1 week ago

    Dandenong, Australia ITW Full time

    **Together We Explore - Inventory and Admin Co-ordinator** It's not every day you find a place that gives you the opportunity to build a career as individual as you. At ITW, anything is possible. We're looking for self-starters - driven people who are curious about the world and always looking for ways to add value and make continuous improvements. Our...

  • Logistics Admin

    2 days ago

    Dandenong, Australia Pace (VIC) Pty Ltd Full time

    Friendly and supportive team - Previous logistics experience idyllic - Immediate start available Our client is a well-established Australian business that continues to innovate and gain market recognition within their space. Due to their ongoing growth there is now a great opportunity for a Logistics (mainly export) and Customer Service professional to join...

  • Customer Service

    2 weeks ago

    Dandenong, Australia Henry & Co Full time

    Do you**Henry’s & **Co Dandenong Hospital seeks an Experienced **Customer Service/Barista person **to join our team! Do you have a passion for coffee? Thrive in a fast-paced environment? Do you love engaging with customers? Then this role is for you! As a Barista, you’ll have access to the highest quality Specialty Coffee and work with the best brewing...

  • Client Services Co-ordinator Ingram Spark

    6 days ago

    Dandenong, Australia Ingram Content Group Full time

    **Company Description** Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! **Lightning Source** UK Ltd**,**an Ingram Content Group company, is a leader in providing a comprehensive suite of...

  • Customer Service

    1 week ago

    Dandenong, Australia Henry & Co Full time

    **Henry’s &**Co Dandenong Hospital seeks an Experienced **Customer Service/Barista person**to join our team! Do you have a passion for coffee? Thrive in a fast-paced environment? Do you love engaging with customers? Then this role is for you! As a Barista, you’ll have access to the highest quality Specialty Coffee and work with the best brewing equipment...

  • Customer Service Coordinator Concrete Retaining

    1 week ago

    Dandenong, Australia Outback Sleepers Victoria Full time

    We are a fast growing precast concrete manufacturer seeking a full time Customer Service Co-ordinator. Reporting to the Operations Manager you will assist with product sales and customer support. Key Responsibilities - Face to face customer service - Respond to customer telephone and online enquiries, orders, dispatching and complaints. - Advising...

  • Service Administrator

    2 weeks ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    **About the Role** The Service Administrator is charged with providing support to our customer sales and service teams, ensuring requests are handled in an efficient and friendly manner. They must process all customer requested accurately and key performance indicators. **Key Duties & Responsibilities**: - Process incoming customer requests either...

  • Customer Service Administrator

    3 days ago

    Dandenong, Australia Lotus People Full time

    Customer Service Administrator - Temporary to Permanent - Dandenong - Circa $33 p/h + Super - Immediate Start Are you a customer service/administrator superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre!)...