IT Service Performance Manager

Do you want your work to make a difference for NSW?

Working with and coordinating corporate and enabling functions that support our vision of creating thriving environments and communities for every generation.

• Join Us in Shaping a Sustainable Future – IT Service Performance Manager
• Ongoing, full-time opportunity
• Parramatta Office location, hybrid working supported
• Salary relative to experience, and ranges from $129,464 - $142, % super

Are you passionate about driving service excellence in IT? Do you thrive in a dynamic environment where your work directly supports sustainability, climate action, and environmental protection?

We're looking for an experienced and motivated IT Service Performance Manager to lead the way in managing and improving IT service delivery across our department. This is your opportunity to make a real impact in a role that blends strategic thinking, stakeholder engagement, and data-driven decision-making.

What You'll Do

• Lead the design and management of IT Service Level Agreements (SLAs) and performance frameworks.
• Develop and maintain a comprehensive IT Service Catalogue aligned with business needs.
• Collaborate with internal teams and external vendors to ensure consistent, high-quality service delivery.
• Drive continuous improvement initiatives using performance insights and data analytics.
• Champion transparency, accountability, and service excellence across the IT function.

About You

You're a proactive and strategic thinker with a strong grasp of IT service management frameworks and performance measurement tools. You bring experience in managing vendor relationships and service contracts, coupled with a collaborative mindset that enables you to influence and negotiate effectively with a diverse range of stakeholders. Your commitment to continuous improvement and delivering customer-focused outcomes ensures you consistently drive service excellence and innovation.

For more information read the full Role Description: IT Service Performance Manager

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter that outlines how your skills and experience meet the requirements of the role.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close Sunday 26 October at 11:55PM.

Should you require further information about the role please contact Sue Norris via

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing or contacting Gemma Battison on please mention reference number

If you are an Aboriginal or Torres Strait Islander use our Guide for Aboriginal Applicants to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

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