Inbound Customer Service Representative

2 days ago

Melbourne, Victoria, Australia Talentpath Full time $40,000 - $80,000 per year
  • Work with an iconic brand supporting Australian venues.
  • Hybrid work options.
  • ASAP start

Expand your passion for Customer Service by becoming part of a global company with a strong presence in the food and beverage industry. You'll be part of a diverse and welcoming team that values collaboration, continuous improvement, and a positive workplace culture.  As a respected team member, your role will be to provide top-notch customer service to businesses all over Australia.

What's in it for you?

  • Beautiful modern office with outdoor gardens.
  • Flexible work options.
  • $37.13 ph + super pay rate.
  • Supportive Team Leaders and ongoing training.
  • Laptop provided to work from home.

About the role:

  • Manage inbound phone, email and webchat enquiries.
  • Handle orders, delivery concerns, queries and disputes.
  • Manage orders and delivery-related inquiries, alongside processing claims and orders.
  • Resolve service requests, complaints, and general enquiries.
  • Maintain accurate records and meet KPIs.

About you:

  • Previous experience working in a contact centre (complaints experience desirable).
  • Excellent written and verbal communication.
  • Skilled negotiator and strong problem-solver while working under pressure.
  • Thrives in a fast-paced environment and enjoys a challenge.
  • Be resilient and love working in a team and autonomously.
  • Reliable, punctual with great time management.

Who are we, and what's next?

We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible. Alternatively, if you're looking for a career convo to explore your options, we'd love the opportunity to help. For a Zoom, a coffee or just to say hi, you can find me on the details below:

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We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply

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