Customer Service Representative-Night Shift

3 days ago

Melbourne, Victoria, Australia Superior Food Services Full time $45,000 - $60,000 per year

Who are Superior Food Services?

Superior Food Services is an award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.

Global Meat is a subsidiary of Superior Food Group. Due to the continual growth of our organisation, we are actively seeking applications for a customer service representative/ an office all-rounder for our branch in Reservoir, Victoria on a casual ongoing basis with a view to permanency.

Overview

As part of your role, you will be responsible for but not limited to data entry, invoicing, answering phone calls and emails, and undertaking general administrative tasks. The successful applicant will be able to work autonomously and have a strong work ethic with good attention to detail and a positive attitude.

Your day-to-day routine will look something like this:

  • Accurate processing of inbound customer orders via phone, email, web, fax.
  • Keying in customer orders - Data entry
  • Creating and processing orders
  • Build sustainable relationships with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Advise customers of our diverse product range and price trends.
  • General filing, data entry, faxing, and photocopying
  • Ad-hoc administrative tasks as and when required
  • Night shift role - Monday to Friday - 11pm to 7am

All about you:

  • Past experience in customer service or administrative roles preferred.
  • Excellent phone manners.
  • Previous exp in XERO is a bonus
  • Experience within the meat industry is preferred but not essential
  • Excellent communication skills.
  • High attention to detail
  • Excellent computer skills (excel, word, outlook).
  • An eye for detail and a customer-focused attitude.
  • Must possess own transport to commute to work as the location is hard to find.

What it's like to work for us...

  • On-the-job Training
  • Friendly Culture
  • Long-term job security
  • Incredible discounts on WHEREFIT
  • Discounts on Health cover
  • Employee Assistance Program (EAP)
  • Discounts on Superior products
  • On-site parking
  • Immediate Start
  • Work-Life Balance
  • 12 weeks of gender - neutral paid parental leave for primary carers

If you would like to join a dynamic team and be part of our growing success story, click 'Apply'.

Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.

The successful candidate will be required to undertake a successful National Police Check.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply

We thank you for considering us as an Employer of Choice.

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