Customer Service Representative

2 days ago

Melbourne, Victoria, Australia ZEPEL FABRICS Full time $60,000 - $80,000 per year

Who We Are

Zepel Fabrics, together with Mokum Textiles and other selected International Brands form part of the James Dunlop Group, an international wholesaler of premium furnishing fabrics recognised globally as one of the premium brands in the Southern Hemisphere. We are an innovative, customer focused interior textiles company and distribute product to clients throughout Australasia and USA. Our customers are furniture retailers, designers, architects and furniture manufacturers.

About the role

A fantastic opportunity now exists for a committed and enthusiastic person to join our Zepel Customer Service Team on a full-time on-site basis in our Epping Office/ Distribution Centre. This role will be Monday to Friday from 9am - 5pm with onsite parking available.

We are seeking a passionate team player who will ensure that our clients receive premium service at all times.

Reporting directly to the Zepel Customer Service Manager, you will be communicating with clients via phone and email. Whilst providing exceptional customer service, you would also be working in collaboration with sales representatives by supporting them and their clients. Includes liaising between Management, Sales and Customer Service.

Some key responsibilities of this position include but are not limited to, customer service, claims handling, data entry of orders, addressing customer queries, complaints and general administration duties as required.

About you

We are looking for the following key attributes:

  • 2-4 years' experience in customer service role / call centre or sales administration background.
  • Experience with managing both inbound and outbound calls
  • Good knowledge of MS Office applications and the ability to navigate various in-house databases
  • Excellent data entry and administrative skills – with previous experience in processing orders, setting up new customers, sales support, filing etc.
  • Demonstrated ability to resolve customer queries, issues or complaints in a professional, effective and timely manner
  • Wholesale showroom experience or retail experience would be an advantage but not a requirement
  • Experience in a soft furnishings field and/or a passion for textiles and design would be a bonus
  • Self-motivated and organised
  • SAP experience an advantage but not critical as training will be provided.
  • Australian work rights are essential for this position

If you're passionate about customer service and enjoy a fast-paced, collaborative work environment, we would love to hear from you.

Please apply by uploading your cover letter and CV today.

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