Customer Service Representative

2 days ago

Melbourne, Victoria, Australia bryco consulting Full time $60,000 - $80,000 per year

The Company

Be part of our esteemed global organisation that excels in delivering premium products through sustainable manufacturing Our client is seeking a remarkable individual to join their team on a full-time, permanent basis, in Customer Service and Warranties.

The Position

Reporting to the Head of Customer Experience, your responsibilities will include:

  • Acting as the first point of contact for inbound inquiries received via phone and email
  • Troubleshooting and resolving incoming customer issues and escalations
  • Keeping up to date with product changes and warranty terms and conditions
  • Ensuring warranty claims are processed in a timely and professional manner
  • Identifying user requirements and providing effective customer solutions on a daily basis

The Candidate

The successful applicant will have proven customer service and warranty experience in the manufacturing or distribution industry, and must display the following:

  • End-to-end Customer Service and Warranties experience
  • Knowledge of Microsoft Suite and CRM software programs
  • Proven ability to troubleshoot and problem-solve complex inquiries
  • Perform well under pressure and within a fast-paced environment
  • Ability to meet and exceed key performance objectives

If the opportunity to secure employment within a supportive and growing organisation excites you, please hit the 'Apply Now' button to submit your application, or alternatively, contact Terri Coombes or Lauren Toledo on for a confidential discussion.

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