AV Technician

ABOUT EOS
EOS IT Solutions is a global technology and logistics company, delivering Collaboration and Business IT Support services to some of the world's largest industry leaders. We provide forward-thinking solutions based on multi-domain architecture, with customer satisfaction and a commitment to superior service quality as our top priorities. We also invest in and support our partners and team members.
We are proud to be a truly international IT provider, delivering services with global simplicity and trusted transparency.
 

WHAT YOU WILL DO
As a Senior AV Technician, you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings.
You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators.

KEY RESPONSIBILITIES
Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sitesInstall, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racksAct as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systemsPerform routine system health checks, monitor AV infrastructure, and troubleshoot performance issuesMaintain and create technical documentation and Knowledge Base articles to empower IT and support teamsParticipate in the design and execution of office AV installations, upgrades, and expansionsCoordinate with third-party AV vendors and manage vendor SLAs and support contractsOffer user training and guidance to staff on AV systems and toolsProvide support during incident response and equipment outages, ensuring minimal event disruptionMaintain a proactive and service-oriented approach to identifying and implementing process improvementsContribute to the setup and support of special events or temporary AV installations, including domestic travel as requiredBe available for occasional after-hours or weekend support for high-visibility events
ESSENTIAL CRITERIA
6+ years of hands-on experience supporting and operating AV systems in enterprise or event environmentsProven ability to support complex AV setups for hybrid live eventsStrong troubleshooting skills and ability to work under pressure in a live event settingExcellent communication and interpersonal skills, with the ability to support executive stakeholdersFamiliarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom WebinarsComfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as neededExperience creating and maintaining technical documentation and Knowledge Base content
DESIRABLE CRITERIA
Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologiesCertifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor trainingExperience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)Understanding of AV system design, layout, and integration best practicesExperience with asynchronous video tools and platforms such as Loom, Zoom Events, or similarProficiency with Canva, Keynote, and Google Slides for presentation and event support materialsBackground supporting large-scale office fit-outs, build-outs, or tech upgradesA proactive, agile mindset focused on innovation and service improvement
BELONGING AT EOS
EOS is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome applications from all individuals, regardless of gender, gender identity, gender reassignment, age, religion or belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor.

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